Technology Business Services Assistant

About this role:

Wells Fargo is seeking a Technology Business Services Assistant for the Payment Management Center (PMC) department as part of ATM Strategy & Vendor Solutions. Learn more about the career areas and business divisions at wellsfargojobs.com.

This role supports many internal and external customers, resolves issues, and monitors various virtual systems. Primary responsibilities are monitoring ECLS, VMIC, NMIC, DE and EC applications ensuring all automated tasks are successfully completed, manually triggering non-automated batch jobs, reviewing higher dollar items for accuracy and escalating problems via phone, e-mail, and MS Teams. All duties are extremely time sensitive. The PMC department has a medium sized team across multiple sites requiring constant clear communication and teamwork to be successful.

In this role, you will:

• Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area
• Be responsible for recording inquiries, as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform moderately complex operational and customer support tasks related to technological issues
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
• Interact with internal and external customers regarding any technical issues in their processes and resolution provided

Required Qualifications:

• 2 years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications:

• 2 years of check operations experience.
• Knowledge of Operations and Check Processing.
• 1 year experience escalating system related issues.
• Strong analytical skills with high attention to detail and accuracy.
• Must be able to work well under pressure and meet tight deadlines.
• Strong organizational, multitasking, and prioritizing skills.
• Ability to interact with all levels of an organization.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge and understanding of departmental workflow processes.
• Intermediate skills with Microsoft365 Office.
• Experience with the Enterprise Cash Letter System [ECLS], Virtual MICR Image Cashletter [VMIC], Non-MICR electronic Item
• Processing [NMIC, Data Distributor [DE] and Exchange Checkimage (EC) BATCHMOM, Online Image Browser [OIB] applications, Cross Channel Duplicate Detection [CCD] and Image Quality Inspection.
• Ability to interact with integrity and an elevated level of professionalism with all levels of team members and management.
• Ability to exercise independent judgment to identify and resolve problems.

Job Expectations:

• Schedule: Monday -Friday 4:00pm MST – 12:30am MST.
• Flexible - Schedule may be required to work additional hours prior to or after regular work schedule and occasional Sunday and Holidays.
• Cover multiple applications simultaneously when required.

Location:

• 1305 W 23rd St Tempe, Arizona 85282
• 1801 Park View Dr, SHOREVIEW, MN 55126

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.