Client Advisor, Commercial Insurance

The Commercial Insurance Client Advisor performs the necessary functions associated with servicing clients at the highest level possible for either an Account Executive or House-driven book of business. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and services standards set by the agency.

Responsibilities:

• Maintain and develop an existing customer base as well as work proactively to secure new clients

• Utilize superior communication skills, continuing education, underwriting and risk management skills to support clients

• Represent the agency with local, regional, and global insurance product knowledge

• Proficient in preparing proposals and making presentations to both existing clients as well as prospective clients

• Possess current knowledge of insurance markets, insurance rating and underwriting procedures, allowing them to work on complex risks with many concrete and abstract variables

• Conducts presentations with clients on renewals and with new prospects

• Analyze client needs, coverage forms and quotations

• Actively negotiates policy coverages and premiums with underwriters

• Identifies exposure to loss and recommends appropriate coverages

• Completes applications, submits to appropriate markets; follows up to ensure timely receipt of quotations and policies

• Follows all company and divisional SOPs regarding the agency operating system

• Orders and issues binders, certificates, policies, endorsements, and other related items, verifies their accuracy, and forwards them to client with appropriate correspondence

• Prepares summaries of insurance, schedules, and proposals

• Processes renewals in accordance with agency procedures

• Reviews audits of policies, verifies accuracy, facilitates corrections between client and carrier

• Determines reasons for requests for cancellations and actively works to retain accounts

• Handles emergencies promptly and appropriately

Required Skills/Abilities:

• Excellent communication and interpersonal skills
• Proficient in Microsoft Office suite
• Proficient in the use of an Agency Management System (EPIC is a plus!)
• Strong problem-solving skills
• Ability to work independently
• Organized and detail oriented
• Excellent time management skills

Education and Experience:

• Active Property & Casualty license
• 3 years of experience in Commercial Insurance in a Client Advisor role