Night Auditor/Night Watch

Job Overview

We are seeking a highly organized and detail-oriented Night Auditor/Night Watch to join our hotel team. As a Night Auditor/Night Watch, you will play a vital role in ensuring the smooth operation of our front desk and guest services during the night shift. In addition, you will play a crucial role in maintaining the safety and security of our premises and guests. This position requires a strong focus on customer service, attention to detail, and a commitment to maintaining the highest level of hospitality standards.

Essential Functions

• Greet and assist guests upon arrival and departure, providing exceptional customer service and ensuring a welcoming atmosphere.
• Manage and process guest requests, including check-ins, check-outs, and room assignments.
• Conduct night audits, reviewing financial transactions, and ensuring that all front desk operations are accurate and up to date.
• Maintain a clean and organized front desk area, including the handling of keys and other hotel materials.
• Provide administrative support to the hotel team, including answering phones and responding to guest inquiries.
• Utilize phone etiquette to effectively communicate with guests, staff, and management.
• Work closely with the hotel team to ensure seamless transitions during shift changes.
• Vacuum the hotel lobby and dining room and rearrange table layouts.
• Assist in setting up hotel guest breakfast.
• Watering flowers or shoveling snow.
• Check common area doors to make sure they are locked.
• Calm disruptive or unruly guests and address noise complaints so other guests are not disturbed.
• Launder, fold, and transport towels between buildings.
• Perform other duties as assigned by management to ensure the efficient operation of the hotel.

Experience and Education

• High school diploma or equivalent required.
• Previous hospitality experience preferred.
• Previous experience with Jonus or similar PMS advantageous.
• Strong customer service skills, with the ability to handle guest complaints and concerns in a professional manner.
• Excellent communication and organization skills.
• Ability to work independently and as part of a team, with a focus on maintaining a positive and productive work environment.
• Exemplify proper phone etiquette and guest relations.

Requirements

• Professional appearance and demeanor.
• Ability to work a flexible schedule including weekends and holidays.
• Ability to work with minimal supervision
• Ability to communicate both orally and writing
• Requires significant walking and abilty to lift 20 lbs

Job Type: Full-time

Pay: $12.00 - $13.60 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Holidays
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $12 - $14