What are the responsibilities and job description for the Case Management Specialist position at wellsfargo?
Title: Case Management Specialist
Location: St. Louis, MO
Duration: 3 months
Work Engagement: W2
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Support Business Execution; proactively provide feedback and present ideas for improving or implementing processes and tools with Business Execution impact. Perform complex administrative support tasks. Provide support on escalated questions. Interact with client personnel on a wide range of information.
Responsibilities:
- The Legal Analyst - Case Management will perform a variety of activities including account activity research, review of state and federal laws and regulations, determining whether the case is reportable to state agencies
- Make time-critical contacts with Financial Advisors, Client Associates, Qualified Supervisors, investigators and operations personnel, and interview those who have knowledge of the situation
- File reports with Adult Protective Services (APS)/Securities Regulators and other governmental agencies and seek to provide further information and obtain case status information from external agencies after initial reporting
- Spend significant time on the telephone and Microsoft Teams video calls, speaking directly with Financial Advisors and other Wealth Investment Management stakeholders about emotional situations under tight time deadlines.
- Assess problems and issues in accordance with standard operating procedures to ensure activities follow the necessary internal and external regulatory and risk management practices
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Must be able to be onsite 5 days a week.
- Experience in Case Management.
- Legal background (Paralegal experience-Preferred)
- Experience in Risk Migration and/or Compliance in Financial Services sector.
- Strong experience in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook and Teams)
- Strong communication skills both written and verbal.
- Knowledge and understanding of fraud investigations, prevention or claims.
- Solid conflict management and decision-making skills.
- Experience working in LexisNexis.
- Strong organizational, time management skills and ability to meet deadlines.
