What are the responsibilities and job description for the Senior Procedure Writer position at wellsfargo?
Title: Senior Procedure Writer
Location:
Charlotte, NC
Duration: 3 months
Work Engagement: W-2
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Business Execution. Review and analyze basic or tactical Business Execution assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Business Execution.
Responsibilities:
- Contractors will be supporting Payments Operations teams at WF by documenting new process, creating step by step guides, and updating existing processes to meet new industry language standards.
- These two individuals will be on separate teams, one will support process updates for payments while the other will focus on processes for investigations.
- Documenting new processes and creating step by step procedures
- Update existing processes and procedures
- Ensure all processes and procedures updates meet new industry language standards
- Create job aids, knowledge checks that will test user knowledge and how it is applied (may create new procedures need corresponding knowledge checks)
- Collaborate with subject matter experts and product managers to present drafts and final product
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Experience writing instruction manuals and how-to-guides (ability to translate to/from technical terms)
- Strong communication skills both written and verbal with a curious and inquisitive approach.
- Able to ingest information and present complex ideas in user friendly manner
- Ability to present procedures to user in visual format (for job aids)
- Ability to gather information and collaborate with SME’s
- Ability to gather pieces of information and create a narrative
- Intermediate user of Microsoft products, specifically Word and PowerPoint.
- Exposure to Power Apps (preferred)
- User of process flow tools (preferred)
