Clinical Quality Coordinator

Description

Clinical Quality Coordinator

Department: Clinical Quality

Location: Hybrid

Reports to:  Clinical Quality Manager

Status: Full-Time, Regular

FLSA: Non-Exempt

Pay Range: $33.17-$43.12
EEO-1:  Professional

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people.  We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Clinical Quality Coordinator plays an active role in managing and facilitating WellSpace Health’s Quality Plan. Responsibilities include assisting with the development, implementation and evaluation of projects to improve quality metrics; problem solving and developing positive working relationships at all levels.  Will manage projects and improvement activities intended to improve UDS and HEDIS rates.  Will work directly with the Quality, Medical, and Operational staff, plus IPA’s and Health Plans to identify patients that have gaps in care and to engage patients in seeking appropriate care.  Will work directly with the care teams to share gaps in care. Work directly with patients to understand the importance of preventative screenings. The Clinical Quality Coordinator will play an active role in interventions that close care gaps and improve outcomes for patients. Will support population health efforts and strategies.  

Required Qualifications

• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsibilities

• Under the direction of the Clinical Quality Manager and Director of Clinical Quality assists with planning, designing, implementing, and maintaining a comprehensive quality improvement/quality assurance program including targeted clinical interventions

• Supports health center 2-3 times a week with engaging patients, identifying gaps in care, and coordinating care for patients
• Serves and a QA/QI subject matter expert for the health center they are assigned to, determined based on organization needs and candidate feasibility

• Meets with internal and external audiences to identify and problem-solve QI issues

• Review medical records and other documentation to ensure quality care 

• Helps to prepare quarterly and annual quality reports 

• Supports the QI/QA Committee’s monthly meetings 

• Gathers data and prepares reports to meet the requirements of the WellSpace Health’s quality plan

• Assists  with identifying process gaps and wastes tied to closing gaps in care and documenting services in the EHR

• Analyzes data to identify opportunities to improve quality of care delivered to patients and clients

• Assists with related medical record data collection

• Assists with clinical quality projects and initiatives
• Assist with resolving lab ordering discrepancies by using Quest platforms
• Complete patient-centered outreach calls and schedule preventative screenings for the patients

• Attends trainings and staff meetings as required and performs related work as assigned  

• Maintains and adheres to confidentiality, and privileged communications (patient, employee, and organization) 

• Performs other duties as assigned  

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach.  The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.  The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principles of equal employment.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.  It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.  WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer

Qualifications

Salary : $33 - $43