What are the responsibilities and job description for the Infusion Pharmacy Services Coordinator - Infusion Services - Day position at WellSpan Health Services?
Schedule
Full-Time: 40 Hours/Week
Hours: 8am- 6pm
Every 8th weekend, 9am-5pm
General Summary
In partnership with Team Pharmacists, provides outstanding customer service and support to the patient, pharmacy staff, and patient medical providers. Processes orders, ensures the patient has all supplies and equipment needed for service, and arranges/coordinates the delivery of home infusion medications and supplies to the patient's residence, ensuring all billing paperwork is present prior to delivery.
Essential Functions:
- Organizes daily activities including patient work and phone call order.
- Makes initial patient contact for new referrals. Explains WellSpan Infusion services, patient expectations and patient anticipated financial responsibility.
- Coordinates delivery services and communicates delivery information effectively to patients, caregivers, nurses, pharmacists and distribution personnel.
- Under Pharmacist supervision, processes new orders, creates delivery ticket, pulls required pump if appropriate and updates order expiration dates.
- Enters Medical information into patient record in Pharmacy system including catheter information, equipment, shipping directions and documented phone conversations related to coordination of patient care.
- Reviews financial documents required for the patient’s delivery and follows up with Insurance Verification Specialist with any questions.
- Assembles new patient packet with pharmacy information, patient rights and billing paperwork for patient signature.
- Processes electronic billing of medications to required insurances.
- Answers phone calls from patients for respective pharmacy team.
- Makes Routine patient follow up calls, assessing the patient medication and supply needs. Refills orders as needed.
- Produces pick up tickets at time of discharge from service to return equipment to WellSpan Infusion Service.
- Works with Billing and collection team to resolve delivery ticket related problems.
- Stages the prescription and products for the pharmacist to review and verify.
- Hands off patient packet to pharmacist with prescription order.
Common Expectations:
- Ensures patient confidentiality.
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Works with team of other pharmacists, pharmacy technicians and other pharmacy to ensure quality of care to all patients.
- Provides outstanding service to all customers; and practices fiscal responsibility through improvement and innovation.
- Participates in department projects as assigned; makes proactive recommendations in updating department resources and reference materials.
- Trains new staff and provides on-going support and instruction.
- Actively supports process flow improvement and provides constructive feedback to Supervisor.
- Resolves patient complaints.
- Establishes and maintains files and records on an ongoing basis.
Working Environment:
- Occupational Hazards - Occasionally
WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan York Hospital
Built on a solid 140-year legacy of providing high-quality, high-volume, community-based care, WellSpan York Hospital, the largest of WellSpan’s eight hospitals, is a 596-bed acute care community teaching hospital that employs nearly 5,000 people, making WellSpan the largest employer in York County. Driven by a mission to provide exceptional care to all, WellSpan York Hospital serves a diverse population of more than 520,000 residents from the greater York County area. WellSpan York Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.
The hospital offers services and programs that feature highly skilled clinical staff, life-saving technology and state-of-the-art facilities to address some of the most complex medical, surgical and behavioral health conditions.
WellSpan York Hospital’s Regional Resource/Level 1 Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited trauma center in York, Adams and Franklin counties. It is a nationally recognized teaching hospital with nine residency programs, six allied health schools and other training programs. More than 700 physicians and other professionals are members of WellSpan York Hospital’s medical and dental staff.
WellSpan York Hospital in embarking on a significant five-year project. The centerpiece will be a new, eight-story surgical and critical care tower, which will dramatically expand the hospital’s intensive care unit as well as develop new state of-the-art surgical suites, making it one of the top 10 largest hospitals in Pennsylvania with approximately 600 beds.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 2 years Technician experience. Required and
- 1 year Customer service related experience. Required
- 2 years Technician experience in home infusion. Preferred
Licenses:
- Certified Pharmacy Technician Upon Hire Required
Courses and Training:
- Medical terminology. Upon Hire Required
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
