What are the responsibilities and job description for the Manager - Food Services - Chambersburg Hospital - Days/Evening position at WellSpan Health Services?
Full time (80 hours biweekly)
Monday - Friday 5a-130p; 8a-430p; 1130a-8p shift rotation
Weekend and Holiday Rotation
General Summary
Manages the food-related services to patient care areas throughout the organization, coordinating staffing assignments on daily work shifts to provide adequate coverage for departmental operations. Supports departmental Patient Services staff to ensure accuracy, efficiency and quality of services, ensuring that safety, sanitation, and quality documentation tools are completed as required. Provides high quality customer service, as reflected by patient satisfaction survey results.
Duties and Responsibilities
Essential Functions:
- Ensures that all staff demonstrates courteous and cooperative behavior when interacting with staff and customers throughout the organization.
- Ensures compliance with hospital and departmental policies for safety, sanitation, isolation and uniform standards, as well as for attendance, including appropriate notification.
- Manages daily staffing and adjusts schedule accordingly to provide adequate coverage in all areas of department operations; manages work shift and break times of staff to ensure timely and efficient execution of department operations.
- Provides direct support for patient services operations when coverage is needed due to staffing shortages.
- Communicates to Director or designee any issues relating to staff performance and daily operations. Collaborates with the Director in evaluation and disciplinary processes.
- Uses Epic system to generate designated reports, processes and analyzes information and distributes as directed; utilizes assigned SpectraLink mobile phone and answers phone calls (x102-7355) live.
- Generates and distributes inpatient diet lists and tray tickets for Catering Associates prior to each meal service. Communicates any special service needs to Catering Associates. Monitors the service to patients by Catering Associates, including menu selections, tray assembly, delivery and pickup, nourishment delivery, and floor stock service.
- Ensures safe food handling and storage procedures are followed and documented for Patient Services trayline area, including completion of all applicable temperature and sanitation logs. Documents that equipment meets operational standards of performance. Communicates any issues to Director or designee.
- Monitors patient food quality by working with departmental Patient Services trayline area, including completion of all applicable temperature and sanitation logs. Documents that equipment meets operational standards of performance. Communicates any issues to Director or designee.
- Coordinates patient trayline operations and provides support services during meal periods. Ensures that trayline area is adequately restocked and that sanitation guidelines are followed by Patient Services, Utility, and Production staff.
- Promotes a positive relationship between Patient Services and Food & Nutrition department. Conducts visitation rounds on assigned units, communicates with nursing staff, and performs service recovery as needed. Completes Unit Kitchen Sanitation Check List as assigned.
- Performs other duties as assigned by management, the Director of Food & Nutrition, Clinical Nutrition Manager, or designee.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
- Participates in educational programs and inservice meetings.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan Chambersburg Hospital
Established in 1895 and located in the heart of Franklin County, WellSpan Chambersburg Hospital has long served its South Central Pennsylvania community with award-winning care. WellSpan Chambersburg Hospital’s 274-bed facility provides a community of 156,000 residents full-range inpatient, outpatient and emergent care services. The hospital is noted for its leading-edge technology and full range of medical services, including award-winning heart and stroke care, a cardiac catheterization lab, a family birthing unit and Level II NICU, inpatient rehabilitation, a wound center with hyperbaric oxygen therapy, and surgical services, including robotic surgery. At WellSpan Chambersburg Hospital, we work together to provide our neighbors with important health-related programs focused on disease prevention and management, early detection screening, and tools and resources to prevent disease through health fairs, seminars, children’s events, “fun runs,” and more. WellSpan Chambersburg Hospital was one of several WellSpan hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- Less than 1 year Management Required
- Healthcare or Food Service Preferred
Licenses:
- Certified ServSafe within 1 year Required
Knowledge, Skills, and Abilities:
- Ability to read, write, understand and speak English at a level which enables the individual to satisfactorily perform the functions of the job.
