Medical Assistant - Urgent Care Norland Avenue

Schedule

Three 12-hour shifts weekly with every 3rd weekend worked.

Holiday rotational, 7:45am - 8:15 pm.

General Summary

Provides safe, therapeutic and efficient care and services to patients. Assists in the care of patients, performs treatments, administers medications (if qualified and appropriately supervised), and instructs patients and their families in appropriate care, as directed by their provider.

Duties and Responsibilities

Essential Functions:

• Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, weight, respirations, pulse and BMI.
• Assists providers with examinations, procedures and other processes related to direct patient care.
• Collects specimens as directed by provider. Uses appropriate equipment and protocols for collecting, handling, testing, and preparing for transportation to lab including proper identification, storage procedures and techniques.
• Ensures all patient care areas are adequately stocked with unexpired supplies and medications.
• Prepares patients for scheduled procedures by assuring patient is appropriately gowned and instruments and supplies are set-up. Uses Universal Precautions. Sterilizes instruments, equipment and supplies as required. Handles and stores instruments, equipment and supplies appropriately.
• Arranges for patients’ ordered diagnostic and therapeutic services by completing necessary paperwork and scheduling of appointments.
• Maintains patient records to ensure an accurate record of the patient’s medical treatment.
• Under the direct supervision of a licensed nurse or provider, prepares and administers vaccines, medications and controlled substances/narcotics as prescribed by the provider and as certified competencies permit. Asks prescribed screening questions, identifies risks and contraindications, questions and observes for appropriate responses.
• Documents and processes prescription requests and refills per provider order.
• Performs basic office procedures, examinations and/or tests ordered by provider and as certified competent (i.e. EKGs, ear lavage, vision tests etc.).
• Provides health care information materials and reviews with patient and family members as directed by providers (i.e. VIS sheets etc.).
• Under the direction of the provider, tracks, reviews and monitors follow-up of diagnostic test results. Relays information to patient from the provider regarding results and follow-up instructions.
• Obtains basic health information from patient/family members to review with providers or clinical resource person at the time of the visit or over the phone. Uses this information to assist providers in determining the urgency for care or an alternative venue for care for patients with acute problems, should access not be readily available at the practice.
• Gives basic care information to patients/family members per provider guidelines and instructions.

Common Expectations:

• Demonstrates a commitment to patients, visitors and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains the cleanliness of work areas as required.
• Maintains professional growth and development.
• Provides outstanding service to all patients, providers, coworkers and customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Responsible for the care and maintenance of department/entity equipment and supplies; mail distribution.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Attends meetings as required.

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Associates Degree Medical Assisting Preferred or
• Diploma Program Medical Assisting Preferred

Work Experience:

• 1 year Medical Assistant or healthcare experience. Required or
• Completion of a Medical Assistant Program. Required

Licenses:

• Certified Medical Assistant Upon Hire Preferred and
• Basic Life Support Upon Hire Preferred

Courses and Training:

• Completes all required education programs and competency testing needed to perform at an advanced level. Upon Hire Required and
• Medical terminology Upon Hire Required

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communications skills
• Models team work
• Self-motivated and dependable
• Able to work independently
• Must type 30 wpm with less than 4% error rate