What are the responsibilities and job description for the Nutrition Systems Assistant - York Hospital - Days/Evening position at WellSpan Health Services?
Part Time - 20 hours per week/40 per pay period
Monday - Friday - Days/Evenings
Rotating holidays, rotating weekends, 4 days biweekly
General Summary
Prepares and processes computerized patient menus via telephone and maintains patient nutrition records and related reports.
Duties and Responsibilities
Essential Functions:
- Manages a high volume of fast paced incoming and outgoing phone calls to patients, and/or representatives and healthcare providers. Provides exceptional customer service by addressing patient needs and communications with health care providers in a professional, positive and caring manner.
- Maintains confidential patient records in the diet office software. Enters food dislike and intolerances, supplements, nourishments and tube feedings and documents pertinent patient. diet and food information in the Diet progress auxiliary screen to ensure consistent and comprehensive patient care.
- Verifies diet orders and allergies in Epic as indicated.
- Has direct communication with the patient and /or a patient representative to obtain patient meal selections.
- Determines patients need for paper rather than verbal meal selection process.
- Using the nutritional guidelines in the Academy of Nutrition and Dietetics Manual of Nutritional Therapy (the approved diet manual of WSH), applies principles of nutrition therapy to assist patients in making appropriate meal selections within the guidelines of their prescribed diet.
- Communicates and coordinates the patient meal selection process with clinical nutrition staff, nursing services and other providers.
- Coordinates meal service for patients with food service production and tray delivery team.
- Completes daily processing for the diet office software program and follow up tasks to processing.
- Prints and reviews patient tray tickets ensuring meal compliance to diet orders, allergies and individualized exceptional care.
- Notifies supervisors and Food and Nutrition Services leadership of diet office software issues. Communicates with the diet office employees at all System facilities, when the diet office software system has issues, to monitor the extent and status of the software issues.
- Maintains positive relationships with clinical nutrition staff, food service production and tray service employees, and nursing.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Participates in educational programs and in-service meetings.
- Maintains appropriate records and reports for the department.
- Maintains a positive attitude and practices all our caring behaviors.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan York Hospital
Built on a solid 140-year legacy of providing high-quality, high-volume, community-based care, WellSpan York Hospital, the largest of WellSpan’s eight hospitals, is a 596-bed acute care community teaching hospital that employs nearly 5,000 people, making WellSpan the largest employer in York County. Driven by a mission to provide exceptional care to all, WellSpan York Hospital serves a diverse population of more than 520,000 residents from the greater York County area. WellSpan York Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.
The hospital offers services and programs that feature highly skilled clinical staff, life-saving technology and state-of-the-art facilities to address some of the most complex medical, surgical and behavioral health conditions.
WellSpan York Hospital’s Regional Resource/Level 1 Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited trauma center in York, Adams and Franklin counties. It is a nationally recognized teaching hospital with nine residency programs, six allied health schools and other training programs. More than 700 physicians and other professionals are members of WellSpan York Hospital’s medical and dental staff.
WellSpan York Hospital in embarking on a significant five-year project. The centerpiece will be a new, eight-story surgical and critical care tower, which will dramatically expand the hospital’s intensive care unit as well as develop new state of-the-art surgical suites, making it one of the top 10 largest hospitals in Pennsylvania with approximately 600 beds.
Qualifications
Minimum Education:
- None Required
- High School Diploma or GED Preferred
Work Experience:
- 1 year Twelve months on the job training and education is required to become proficient at daily tasks. Required
Knowledge, Skills, and Abilities:
- Excellent communication and interpersonal skills.
