What are the responsibilities and job description for the Office Assistant- Apple Hill (Outpatient)- Day/Evening position at WellSpan Health Services?
Full time (80 hours biweekly)
Weekend and holiday rotation
Mon/Tues 10:30-7
Wed/Thurs 6:15 - 245
Friday 7:30-4
General Summary
Performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed.
Duties and Responsibilities
Essential Functions:
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Greets and registers patients in accordance with established policies and procedures.
- Schedules patient appointments within established parameters.
- Performs a variety of billing functions including recording patient information, preparing and submitting patient charge vouchers and processing insurance information.
- Bills insurance carriers for appropriate payments.
- Contacts carriers to follow up on balances due.
- Maintains up-to-date patient accounts.
- Prepares and maintains records of patient charges.
- Creates medical records for new patients.
- Establishes and maintains files and records on an ongoing basis.
- Schedules meetings, training and other requirements for staff.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Maintains professional growth and development.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Opens and routes incoming mail; distributes correspondence and other material to staff.
- Orders office supplies as necessary.
- Participates in administrative staff meetings and attends other meetings as assigned.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- Less than 1 year 6 months Required
Knowledge, Skills, and Abilities:
- Medical Terminology.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
