What are the responsibilities and job description for the Patient Accounts Customer Services Representative I - Customer Service and Collections - Days position at WellSpan Health Services?
General Summary
Represents the System in a professional manner, using good customer service practices in the performance of the following duties: answers calls in a call center, phone queue environment to assist callers with various requests, concerns, and inquiries. Responsible for processing payments, establishing payment plans, adding/billing insurance information, and maintenance of patient accounts. Performs a variety of functions including, but not limited to, account follow-up, answering inquiries, resolving problems and interacting with patients, authorized representatives, and insurance companies to achieve payment of accounts in accordance with current government and payer regulations.
Shift
M-T 8 am - 4:30 pm Friday 7:30-4 pm
2 late shifts each week working 9 am-5:30 pm
Duties and Responsibilities
Remote Work Capable
Essential Functions:
- Ensures accurate financial and biographical information has been obtained and properly entered into the appropriate records and systems according to HIPAA and privacy standards.
- Performs various functions to complete and expedite the billing process including, but not limited to, recording patient identification data, investigating charges, correcting and updating data, preparing the claim to bill, and updating computer functions.
- Reviews accounts and coordinates with appropriate departments on accounts requiring precertification, preauthorization, referral forms and other requirements related to managed care.
- Takes appropriate corrective action to include: follow up, rebilling, and/or adjustments according to policy and governmental regulations.
- Answers all inquiries regarding patient accounts.
- Interprets and explains to patients or authorized representatives the charges, services, and hospital policy regarding payment of bills.
- Resolves billing problems and/or receives insurance updates.
- Processes and distributes copies of billings as required.
- Enters data electronically into the patient’s account, verifies account balances, reviews electronic insurance remits and patient payments, processes electronic payments over the phone.
Common Expectations:
- Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
- Prepares and maintains records of patient charges.
- Maintains appropriate records, reports, and files as required.
- Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
- Participates in educational programs and inservice meetings.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- Less than 1 year 3 - 6 months Required
Knowledge, Skills, and Abilities:
- Excellent communication and interpersonal skills
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
