Quality Patient Engagement Specialist - Full-Time -Days

Schedule Information

Monday- Friday 8:00am to 5:00am

General Summary

Supports health system improvements and implementation initiatives. Through data collected from patient calls, this position identifies, elevates, and communicates gaps and opportunities to improve patient care quality and safety. This position conducts outreach to specific populations in the community through PCORI-sponsored efforts.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Conducts outreach to patients by telephone or other electronic means to engage patients in structured interviews to gather patient reported outcome data.
• Compiles data for and prepares regularly scheduled or special reports, analyses, and statements.
• Elevates and communicates barriers and opportunities with improvement recommendations through established channels to improve care quality and safety.
• Applies process improvement principles and quality improvement tools and techniques to identified processes/systems/ tasks.
• Maintains effective working relationship with peers of the Quality & P4V department across the System as well as working jointly with other departments on community related programs and events. Develops a network of internal resources who can lead wellness programs on various topics.
• Provides general program planning support as needed.
• Communicates findings and improvement strategies to project stakeholders through regular meetings and reports.
• Provides exceptional customer service by addressing patients in a professional, positive, and caring manner.
• Conducts outreach to specific populations in the community through PCORI-sponsored efforts, building relationships and promoting health initiatives.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Travel Requirements:

• Estimated Amount: 20% - Travel within the local service area. Site visits include provider and staff engagement. Potential for community partner meetings.

Qualifications

Minimum Education:

• Associates Degree Required
• Bachelors Degree Preferred

Work Experience:

• 2 years Relevant experience. Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:

• Data collection and analysis skills.
• Excellent communications and interpersonal skills.
• Presentation-making skills.
• Strong verbal communication and relationship skills.

Comprehensive Health Benefits

• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Holidays
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing program
• Caregiver support via Wellthy
• Financial Wellness via SmartPath
• Childcare referral service via Wellthy

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