Supervisor - Home Health - Days

Full Time (80 Hours Biweekly)

Day Shift 8-4:30pm

General Summary

Responsible for delivery and evaluation of patient care services throughout the WellSpan VNA service area. Assists in implementing new programs as well as evaluating and updating current programs and policies. Assumes the responsibilities of the Clinical Manager as designated.

Duties and Responsibilities

Essential Functions:

• Related to Patient Care* Follows Conditions Of Participation to ensure all regulations are followed under Medicare.* Ensures that quality and efficient care is provided to all patients through 5 elements of documentation, best practices, and escalated change of status by clinicians.* Utilizes SHP clinician scorecard to ensure quality score ratings and rehospitalization rates. * Monitors productivity of respective staff and provides additional guidance when staff fall below expectations.* Reviews appropriate documentation through auditing for content, accuracy, and completeness and ensures completion within the time frame required.* Identifies un-met patient needs and reports findings to appropriate Clinical Manager.*Completes S1 and CRS as needed. Completes 4C with team members to identify root cause and countermeasures.* Holds In Episode Management meetings on a regularly scheduled basis with individual staff to ensure safe quality care, progress towards goals, and proper utilization of services. * Provides after-hours and on-call staff support as well as visits and consultation on a scheduled, rotating basis. Makes home visits as required/needed (Expectation – 25-50% time spent with staff in field or training environment).* Ensures all information is communicated accurately and consistently.* Provides clinical assistance to respective scheduler as requested. Informs scheduling department of any clinical patient/staff related issues in the event patient care is/could be impacted.* Demonstrates leadership by example while promoting “Just Culture” and positive interactions throughout the organization.
• Related to Staff* Completes/assists in performance appraisals for staff using available performance data within the VNA Bold Goals.* Establishes/assists in development plans for all respective staff. Ensures clinical competencies of all field staff members. *Completes home visits to mentor, train, and assess individual clinician’s job performance and skill competency and to evaluate patient satisfaction, workflows and compliance.* Promotes open and effective communication throughout the team, organization, and System.* Provides positive leadership to all staff and demonstrates support of the organization.
• Related to Home Health Management/Hospice* Participates in the planning, implementation, management and evaluation of the Home Health & Hospice Services Program as requested.* Participates in the identification and development of new clinical policies and the regular review and updating of existing clinical policies as indicated.* Coordinates services with other community agencies as directed.* Participates on special committee’s as requested.
• Related to Corporate Management* Provides assistance in meeting all educational needs of clinical staff on the team as requested.* Represents WellSpan VNA Home Care in a professional manner. * Responsible for efficient utilization of all resources including, but not limited to, materials/supplies, equipment, time, dollars and FTE’s. * Seeks consultation/advisement as needed.

Common Expectations:

• Understands and follows Medicare Conditions of Participation, established policies and procedures and maintains agency objectives, quality, safety, environmental, and infection control standards.
• Follows confidentiality standards as required by HIPPA/CMS conditions of participation in regard to patient, employee, and organization information.
• Demonstrates a commitment to all individuals by complying with all regulations as directed by WellSpan Health.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Working Environment:

• Occupational Hazards - Occasionally

Qualifications

Minimum Education:

• Associates Degree Nursing Required or
• Diploma Program Nursing Required
• Bachelors Degree Nursing (BSN) or rehabilitation therapy. Preferred

Work Experience:

• 3 years Clinical nursing or therapy experience. Required
• 3 years Clinical nursing or therapy experience with an emphasis in home care. Preferred

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required or
• Licensed Physical Therapist Upon Hire Required or
• Licensed Occupational Therapist Upon Hire Required or
• Licensed Speech-Language Pathologist Upon Hire Required and
• Heartsaver CPR/AED Upon Hire Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:

• Demonstrated knowledge in clinical skills.
• Ability to exercise leadership as well as to work in a collaborative team relationship with professionals.
• Ability to accept and utilize leadership direction and consultation.
• Ability to communicate effectively orally and in writing.
• Possesses good conceptual skills.
• Ability to use the problem solving approach in assessing, analyzing and planning.
• Ability and desire to develop professionally and to mentor others.
• Ability to use lean process improvement to implement and evaluate system changes.