Correspondence and Imaging Specialist RC

Facility: 1800 Parkway Center

Job Summary:

The Correspondence and Imaging Specialist reports to the Manager Revenue Cycle Imaging and Scanning. Responsible for prepping, processing, routing, and distribution of inbound/outbound correspondence received via departmental/interdepartmental, lockbox, U.S. Mail, and fax per policy and procedure. Scans and indexes correspondence documents into the imaging system. Documents the patient account notes of correspondence received.

Core Responsibilities and Essential Functions:

Correspondence * Preps and processes incoming external and internal mail/correspondence per policy and procedure * Process assigned outgoing correspondence with accuracy and timeliness * Prepare documents for scanning into imaging system * Scan and index documents into imaging system * Verify document is legibly and accurately scanned/indexed in imaging system * Document patient account notes of correspondence received * Complete check log for all checks received per policy and procedure Productivity * Process correspondence within two business days of receipt * Complete correspondence productivity log and provide to manager on a daily, weekly, monthly basis Other duties as assigned * Follow the WellStar general Policies and Procedures, the Departments Policies and Procedures, and the Emergency Preparedness Procedures * Demonstrate knowledge of HIPAA privacy standards and ensure compliance with system PHI privacy practices * Follow JACHO and outside regulatory agencies mandated rules and procedures * Demonstrate proficient use of systems and execution of processes in all areas of responsibilities * Identify opportunities for system and process improvement and submit to leadership * Perform other duties and responsibilities as assigned Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High school diploma Required or GED equivalent Required

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 1 year of relevant work experience. Required and experience in medical/healthcare environment. Preferred

Required Minimum Skills:

Basic experience and knowledge of PC applications (Word, Excel) Detailed-oriented, good organizational skills, and ability to be self-directed Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere Flexibility to perform other tasks as needed in an active work environment with changing work needs Excellent internal/external customer service skills Excellent communication skills to include oral and written comprehension and expression Ability to: learn quickly and meet continuous timelines exhibit behaviors consistent with principles of excellent service demonstrate and maintain competency as required for job title and the unit/area(s) of assignment Exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect) Completes other duties and responsibilities as assigned