What are the responsibilities and job description for the Lab Outreach Patient & Clinical Support position at Wellstar Health System, Inc.?
Responsibilities
Core Responsibilites and Essential Functionsa. In adherence to our AIDET principles, greet patients and guests in a warm, friendly manner.
b. Communicating quickly and often with patients, if there is a delay or wait for patient care.
c. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate, handling non-clinical processes, and scheduling patient appointments as requested.
d. Working with both clinical staff and providers in a team approach.
e. Offers assistance with wheelchairs, directions (walks visitor/patient to requested area when
appropriate)
f. Turns negatives into positive. Utilizing our Service Recovery to meet the needs of
patient/visitor or families.
g. Maintain cleanliness of area (i.e. straightening magazines, picking up trash, cleaning
coffee area, ensures coffee, water, and snacks are refilled, etc.)
a. Assist all patients with sign-in for walk-in appointments or scheduled appointments. Orient patients to the department process with registration Kiosks and Tablets.
b. Maintain patient track board to ensure it accurately reflects current patients in waiting area and those that have completed their visit are removed.
c. Utilize Lean principles to address patient throughput and ensure any bottlenecks to patient flow are addressed and escalated when appropriate.
d. Provide service recovery to patients and family when needed. Escalate concerns when appropriate.
e. Assist patients that have specimen drop off needs; receive in specimens, ensure they are properly labeled, confirm with phlebotomist that all specimen needs are meet.
f. Monitor all patients with timed labs to ensure they are seen by the phlebotomist at the appropriate time.
g. Direct patients to draw rooms and overflow collection areas to appropriately manage timely patient throughput and reduced wait times.
a. Maintain a clean and tidy department, presenting a positive first impression to all patients and visitors to the department
b. Maintain registration tablets to ensure they are properly charged, stored, and sanitized if applicable
c. Offer assistance to phlebotomy with specimen transportation to processing areas
e. Other duties assigned by management
Required for All Jobs
Qualifications
Required Minimum EducationRequired Minimum Experience
Required Minimum Skills
Required Minimum License(s) and Certification(s)
Additional Licenses and Certifications
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