Lab Support Services Specialist 2

Facility: Kennestone Hospital

Overview
Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction.

Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing.
Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise.
Job Knowledge: Maintains current personal training, education and practice of policies and procedures.
Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data
Communication: Practices information monitoring, investigation, resolution and hand-off to team members.
Performs other duties as assigned:

Responsibilities
Core Responsibilites and Essential Functions

Performs responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy):
* Will take on lead duties in the absence of the supervisor or manager.
* Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.
* Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.
* Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.
* Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.
* Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department.

Modular Pre-Analytics System and Storage Unit (if Required)
* Key Operator for the Pre-Analytics and Storage Unit
* Monitors and identifies system monitor functions
* Thorough knowledge of Pre-Analytics computer functions and specimen location
* Thorough knowledge of each Pre-Analytics module and their function
* Responsible for performing daily maintenance for Pre-Analytics module and all components
* Complete understanding of processes for the Pre-Analytics module
* Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit.
* Follows up with contacting service for further instructions.
* Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.
Outpatient Registration (if Required)
* Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility.
* Ensures accurate information is captured in multiple registration systems (Wellstar HIS)
* Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.
* Ensures activity is recorded
* Ensures all stats are sent to the laboratory within time guidelines.
Microbiology Processing (if Required)
* Performs all aspects of specimen processing including reporting and resolving specimen problems
* Prepares media and supplies for transfer to sister hospitals as needed.
* Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals
* Maintains and sets up organisms for media QC
* Key Operator for the appropriate instrumentation
* Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)
* Trains new employees on processing duties
* Sets up all proficiency specimens
Blood Bank Component Processing (if Required)
* Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures.
* Performs all routine preparation and issuing of products per protocol.
* Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.
* Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication.
* Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.
* Perform STAT duties as needed. Handle emergency products efficiently and appropriately

Required for All Jobs

Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications
Required Minimum Education

High school diploma Required or

GED Required

Required Minimum Experience

Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment Required

Required Minimum Skills

Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency.

Demonstrates leadership in area of expertise.

Required Minimum License(s) and Certification(s)

Basic Life Support Required

BLS - Instructor Required

BLS - Provisional Required

Cert Phlebotomy Tech Preferred

Additional Licenses and Certifications