What are the responsibilities and job description for the Patient Services Representative position at Wellstar Health System, Inc.?
About the Position:
We are seeking a detail-oriented and customer-focused Patient Services Representative to join our team. This role is responsible for providing exceptional patient experiences and supporting the overall mission of Wellstar Health System, Inc.
Key Responsibilities:
Respond to patient inquiries and concerns, resolving issues in a timely and professional manner.
Update and maintain accurate patient records, including demographic and insurance information.
Assist with scheduling appointments and procedures, communicating effectively with patients and healthcare providers.
Support the development and implementation of patient engagement strategies, promoting health literacy and wellness initiatives.
Requirements:
High School Diploma or equivalent required.
Minimum 1 year experience in customer-facing roles or healthcare administration preferred.
Excellent communication and interpersonal skills, with ability to work in a dynamic environment.
