Facility: Windy Hill Hospital

The Sleep Navigator is a clinical liaison role requiring strong organizational, communication, and problem-solving skills. You will coordinate care for sleep-disordered patients, working closely with physicians and the Sleep Center team to ensure a seamless patient experience from referral through treatment.

Core Responsibilities:

Patient Coordination:

• Receive referrals, schedule follow-ups, and ensure all diagnostic tests are completed.
• Contact patients for missed appointments and assist with barriers such as insurance, transportation, and language.
• Serve as a liaison between patients and physicians, ensuring smooth communication of test results and care plans.
• Prepare result letters, schedule follow-up appointments, and update patients and physicians on care outcomes.

Collaboration & Support:

• Work with the Sleep Medicine team to coordinate patient care and improve outcomes.
• Use evidence-based practices to maintain best practices in sleep medicine.
• Assist in patient education and help develop educational materials in collaboration with the Marketing Department.

Information Management & Performance Improvement:

• Maintain patient records and ensure timely communication of information to relevant staff.
• Participate in performance improvement initiatives to optimize care quality and efficiency.

Customer Service & Engagement:

• Address patient, staff, and physician satisfaction by identifying areas for improvement and creating action plans.
• Assist in team building and staff education to support a positive working environment.

Required Qualifications:

Education:

• Associate’s Degree in Sleep Technology or related field required.

Licenses & Certifications:

• Certified Clinical Sleep Health (CCSH) required.
• Registered Polysomnographer or Registered Sleep Technologist required.
• Basic Life Support (BLS) from American Heart Association required.

Experience:

• Minimum of 4 years of clinical experience in sleep medicine in an AASM-accredited facility.

Required Skills:

• Strong organizational, communication, and critical thinking skills.
• Ability to work independently and manage multiple tasks.
• Knowledge of sleep disorder diagnosis, treatment, and patient care management.
• Commitment to patient and staff education and a collaborative team approach.