What are the responsibilities and job description for the Sup Collections WMCG position at Wellstar Health System, Inc.?
Facility: WAB - Wellstar Administrative Building
Job Posting
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
A Brief Overview
The Supervisor, Collections is responsible for the day-to-day workflow and supervision of the Collections team. This includes working as and monitoring performance of that assigned area. The Supervisor is expected to be a subject matter expert in the area. Direct supervision of assigned staff to include coaching, mentoring, monitoring, evaluating, and utilization of progressive discipline as required.
What you will do
- Coordinates, monitors, and manages the follow-up on unpaid claims. Ensures follow-up and reimbursement
appeals of unpaid and inappropriately paid claims. Identifies, researches, and ensures timely processing of
billing errors and corrections as they relate to claims. Actively participates in problem identification and
resolution and coordinates resolutions between appropriate parties. 50% - Ability to communicate and collaborate effectively with other internal as well as external resources to
achieve desired results and resolve issues. Reviews and ensures all daily correspondence is handled and
distributed accordingly. Appeals denied claims via mail, telephone, or websites. Perform audits on accounts
when needed to review for accuracy. 25% - Analyzes and assists in resolution of more difficult tasks and provides feedback to Leadership. Reviews daily,
weekly, and monthly reports as required to ensure staff performance meets or exceeds established KPI
metrics as dictated by Management team. 10% - Works collaboratively with internal and external customers to ensure assigned area meets or exceeds
established KPI metrics. Accurately documents all follow up on the account to ensure there is an accurate
record of the steps taken to collect on an account; ensures that staff follows the same protocol. Monitors
the completion of the daily workload to support the AR team productivity and outcome measures. 10% - Monitors and coaches' staff to ensure team complies with AU Health mission, vision, and values. Meets the
current productivity standard which includes both quantity and quality metrics. 5%
Qualifications
- High School Diploma General Required and(
- GED General Required or
- Associates General Preferred or)
- Minimum 5 years patient accounting or billing in a healthcare environment. Required
- Minimum 5 years leadership role in healthcare revenue cycle environment. Preferred
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
