What are the responsibilities and job description for the Clinical Services Rep (Medical Assistant, EMT-A/Paramedic) Cleveland Heights & Shaker Heights Float position at WellStreet GA, PC?
Are you a passionate Certified Medical Assistant, EMT-A or Paramedic looking for a dynamic and rewarding career? Join University Hospitals Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities.
This position requires completion of a Medical Assistant or EMT-Advanced or Paramedic education.
Scheduling is tentative 8am-8pm, 3 shifts/week for full time on a floating schedule. Availability to work 50% of weekends in a month and some holidays are required. Schedules published on a monthly basis.
As a Clinical Service Representative, you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care.
Why You'll Love Working Here:
- LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
- Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
- Paid Time Off & Holidays: Recharge and take care of yourself
- 401K with Company Match: Plan for your future
- Professional Growth: Certification reimbursement, leadership opportunities & professional development
- Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
Key Responsibilities:
- Patient Preparation: Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed.
- Triage & Vital Signs: Perform triage and take vital signs accurately.
- Documenting Patient History: Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner.
- Lab Specimens: Collect routine laboratory specimens, including blood, urine, and oral swabs.
- Medication & Injections: Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections.
- Clinical Procedures: Start IVs, place catheters, and perform splinting when necessary.
- Clinical & Laboratory Procedures: Perform basic clinical, aseptic, and laboratory procedures to support patient care.
- Occupational Medicine: Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols.
- Compliance: Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance.
- Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
- Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
- Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required.
Required Qualifications:
- Education/License: This position requires a Medical Assistant, EMT-Advanced or Paramedic education at an accredited institution. A
- Experience: 1 year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduates
- Skills: Proficiency in venipuncture, injections, and clinical procedures
- Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
- Flexibility: Ability to work 12-hour shifts, weekends, and holidays
- Team Player: A positive, proactive approach to patient care and collaboration
At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!
