Patient Services Representative (Front Desk), for our Virtual Center in Greenville

GREAT OPPORTUNITY for a Patient Services Representative (PSR) in the Greenville SC area! We are looking for friendly and professional front desk/medical reception staff for our Prisma Health Urgent Care Virtual Clinic. This will be a FT on-site position with the home office being located at 1298 Woodruff Rd, Greenville, SC 29607.

At Prisma Health Urgent Care, we pride ourselves on delivering accessible, high-quality healthcare with compassion and efficiency. Our journey is marked by a commitment to deliver top-notch medical care while ensuring convenience and compassion for our patients. Our team is dedicated to creating a supportive and welcoming environment for both patients and staff.

The Perks of Being a PSR with us!

• Paid Time Off (PTO) & Paid Holidays
• Competitive Benefits: Including Medical, Dental, Vision insurance, and more
• Matching 401K Plan
• Career Development & Leadership Opportunities
  
  

A Purposeful Endeavor - Being part of our team isn't just a job; it's a shared meaningful purpose. As a PSR you will be a vital part of our Clinic Staff team. Your role with us is more than a career; it's an opportunity to make a positive impact on the lives of those we serve by providing uncompromising care, one patient at a time!

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Prisma Health Urgent Care experience.

Role & Responsibilties

A full-time schedule is 36 hours/3 days per week/7:45am-8pm. We are open 7 days per week with rotating shifts. You will be required to work 50% of weekends a month and occasional holidays. Our schedule is shared with team members on a monthly basis, 2 weeks in advance. Employees will have a 'home' location, and there may be occasional travel to different locations in case of a single-covered facility callout.

• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
• Maintain the readiness of the Prisma Health Urgent Care reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient's financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance
• May be asked to travel to nearby Prisma Health Urgent Care locations to support the staff
  
  

Minimum Qualifications

• High school diploma or equivalent.
• Prefer at least one year experience in a medical office or emergency room setting.
• Urgent care experience preferred, but not required.
• Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
• Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.