What are the responsibilities and job description for the Client Success Associate position at Wellthy?
Why Wellthy is for you!
Wellthy is a digital platform and care concierge service for families with chronic, complex, and ongoing care needs. By tackling the logistical aspects of caregiving, Wellthy helps employers increase productivity, improve retention, and reduce time away—all while giving employees the support they need to care for themselves and those they love.
As our Client Success Associate, you will support new and existing Wellthy clients and work strategically to best satisfy their needs. You will act as a trusted advisor to HR Benefit Leaders to help communicate the value of Wellthy, respond to client needs, questions and requests.
We love collaborating here at Wellthy and in this role you will work closely with service and sales leadership to scope partner programs, maintain and cultivate partner relationships, and devise and implement marketing strategies.
You will report directly to our Director of Client Success.
In this role, you will be expected to:
- Manage ongoing relationships with senior leaders at partner organizations, and build a foundation for expanded work together.
- Define the roll-out process for new clients and partners and determine how best to maintain communication post rollout.
- Plan, create, and execute marketing programs for informing employees about Wellthy
- Establish shared metrics to evaluate success and get quick feedback.
- Work with Wellthy's leaders to optimize partners' experiences.
Qualifications required for this role include:
- 2 years experience working closely with external clients and/or vendor partners in a Client Success role, Client Implementation role or project management role.
- Successfully managed multiple complex projects; excel at juggling various moving parts of simultaneous projects to deliver exceptional results.
- Detail-oriented and clearly communicates needs internally and externally.
- Enjoys building invaluable relationships with client partners and has a dedicated focus on providing excellent client support.
- Comfortable hosting webinars and representing Wellthy externally to our clients employees
Qualifications that are preferred but not mandatory:
- Familiarity with employee benefit programs and buyers.
- Experience with Salesforce and/or a CRM tool.
- Experience working at a high growth tech enabled company or a start-up environment.
Total Rewards Package
- Remote work environment.
- Medical, dental and vision benefits within 30 days of hire.
- Retirement saving account with matching company contributions.
- Mental health benefits.
- 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
- Sick and Caregiving Days
- Professional development initiatives for growth.
- Generous parental leave (maternal and paternal) during a new child's first year (born into family or adopted) and pregnancy loss leave.
Role Requirements:
To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
Location:
This is a fully remote position. Our Wellthian's are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Idaho, Maine, Mississippi, Nevada, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont and West Virginia.
What's Next?
We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you're encouraged and even excited by that to get started with our process.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.
For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.