What are the responsibilities and job description for the Summer '25 Intern - IT Support Analyst position at Welltower Inc.?
SUMMARY
The IT Intern will work closely with the IT Infrastructure and Help Desk teams in a hands-on role. This position requires basic knowledge of personal computers, peripherals, and troubleshooting techniques.
WHY WELLTOWER FOR THE SUMMER
Welltower Inc. offers accomplished students the opportunity to participate in engaging, immersive summer programs. Each program emphasizes a core set of skills and business processes, allowing interns to focus on their interests and strengths.
Our ten-week internship program provides opportunities to:
- Engage with senior management.
- Take ownership of meaningful projects.
- Experience personal and professional growth in a collaborative, results-oriented culture.
KEY RESPONSIBILITIES
- Provide first-response technical assistance to Welltower employees.
- Diagnose, research, and resolve technical hardware and software issues.
- Escalate unresolved issues to the appropriate teams.
- Utilize Helpdesk software to manage and resolve tickets.
- Install and configure computers, monitors, printers, phones, and peripherals.
- Collaborate with the IT team to learn and apply techniques in Robotic Process Automation (RPA).
- Support process improvement initiatives with IT staff.
- Contribute to Welltower’s automation strategy by building innovative solutions.
- Develop reporting and analysis capabilities for less mature data sources.
- Create ETL processes to extract data from internal/external systems using SQL and REST APIs.
- Model data within a centralized database to optimize for reporting and analysis.
- Use BI tools such as Tableau to create reports and conduct analysis.
- Perform other duties as assigned.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COMPETENCIES
The ideal candidate will have experience with:
- Technologies: HP desktops/laptops, Microsoft Windows 7/10, Microsoft Office (2013, 2016, O365), printers, multi-function devices, internet browsers, and Apple iOS.
- Skills: Proficiency in SQL (experience with MySQL and SQL Server is a plus) and exposure to BI tools like Tableau.
- Independent learning and a proactive approach to problem-solving.
TRAVEL
No travel is expected for this position.
MINIMUM REQUIREMENTS
- Experience: Prior internship experience in IT, Helpdesk, or a related field is preferred.
- Education: Currently pursuing a bachelor’s degree in Information Systems or a related field.
Applicants must be able to pass a pre-employment drug screen.
ABOUT WELLTOWER
Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ("REIT"), owns interests in properties concentrated in major, high-growth markets in the United States, Canada and the United Kingdom, consisting of seniors housing, post-acute communities and outpatient medical properties. More information is available at www.welltower.com
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
