Legal Account Resolution Specialist - Subrogation

We are currently seeking a Legal Account Resolution Specialist to join our subrogation team in Cleveland, Ohio. Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; preparing files for additional legal action is an important responsibility in this role. If you have a strong focus on customer service and learning paired with excellent technical skills, please read on and apply to be considered. Schedule: 8:00am - 4:45pm, Monday through Friday during Training 8:00am - 4:30pm after Training No weekends or evenings Responsibilities/Duties/Functions/Tasks: Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution Calculates payment arrangements and negotiates settlements which may require supervisor/client approval. Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts Obtains information to handle debit and check payments by phone Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary Makes decision for next activity on consumer file and monitors files for required documents Follow-up to ensure all available options are utilized to achieve payment of debt Meets minimum standards for daily calls, files worked and goals Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line Complete all required training applicable to assigned position Additional duties as requested or required Qualifications: High school diploma or general education degree (GED) 1-3 years relevant business experience or an equivalent combination of education, training, and experience Consistently achieves 85%or better on monthly revenue goals Knowledge of basic computer operation, including internet research Maintains composure in difficult situations Communicates effectively verbally and in writing Must pass background check and drug screen Bilingual Spanish speaking preferred, not required