What are the responsibilities and job description for the Commercial Account Resolution Specialist position at Weltmann Lighting LLC?
Position Purpose : Under general supervision, the Account Resolution Specialist is responsible for locating and contacting businesses and / or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards
Responsibilities / Duties / Functions / Tasks :
- Requests and / or mails form letters to businesses and / or personal guarantors to notify and encourage payment of delinquent commercial accounts.
- Confers with businesses and / or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution
- Calculates payment arrangements and negotiates settlements which may require supervisor / client approval
- Documents information about the financial status of the business and / or personal guarantors, status of collection efforts and performs data entry to update notes within the firm's computer system
- Contacts businesses, personal guarantors and attorneys to provide status updates and request / supply additional information and documentation.
- Obtains information to handle payments by phone
- Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and / or personal guarantor contact information
- Makes decision for next activity on the file and monitors for any required documents
- Ensures all available options are utilized to achieve payment of debt
- Handles files in accordance with Weltman and client standards
- Maintains a high level of professionalism in all interactions
- Completes all required training applicable to the assigned position
- Additional duties as requested or required
Qualifications :
Compensation and Benefits :
EOE Statement : WWR / Weltman is an Equal Opportunity Employer.
Salary : $18
