Supervisor, Operations

Position Purpose : Under general supervision, the Operations Supervisor responsibilities include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.

Responsibilities / Duties / Functions / Tasks :

• Supervises, coaches, monitors, motivates, advises and provides feedback to Department staff to ensure day to day activities are being handled as needed.
• Ensure staff is meeting production goals, complying with company standards and federal collection laws.
• Evaluates employee performance, administers discipline, and maintains proper records.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and / or negative feedback, and addressing any shortcomings.
• Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing.
• Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences.
• Conduct daily and month end reviews and audits of processes and transactions to ensure all are accurately recorded,
• Ensure all batches have been completed prior to end of day
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.
• Coordinates and oversees special projects.
• Recommends new approaches to drive continuous improvement.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

Qualifications :

Compensation and Benefits :

EOE Statement : WWR / Weltman is an Equal Opportunity Employer.