Asst Sales & Service Branch Manager/Lead Technician

Job Purpose:

Under the general supervision of the VP of Business Development and The Sales and Service Branch Manager (Vancouver), the Lead Technician and Assistant Sales and Service Branch Manager will ensure that the branch is staffed with highly qualified crane service technicians for ongoing business operations. This role requires the individual to maintain the team’s operational excellence, customer satisfaction, and the safe and compliant execution of services, inspections, maintenance, and repairs.

Additionally, the Lead Technician and Assistant Sales and Service Branch Manager are responsible for fostering strong customer relationships, addressing customer service needs, and ensuring that all activities adhere to contract requirements and expectations. This position demands a leader with strong technical knowledge, a commitment to process improvement, and the ability to balance the needs of customers, employees, and the business.

Job Responsibilities:

• Oversee branch technicians while emphasizing teamwork, customer responsiveness, integrity, profitable decision-making, and fostering a positive, safety-focused team environment.
• Manage the personnel responsible for inspection, repair, and maintenance of cranes and other heavy equipment used in all forms of construction, agriculture, mining, logging, material handling, and other related industries
• Oversee tool, vehicle, and equipment maintenance programs for the Vancouver branch assets.
• Maintain company equipment service intervals and records, specialty tool calibration records, and certificates for the Vancouver branch assets.
• Keep Inspectall accounts and service schedules for each of your employees up to date in Inspectall so that company-wide communication is streamlined.
• Review and approve daily Inspectall reports that are ready for review by Spokane’s main branch.
• Help close out reports and provide proper information and data to the main branch for customer billing purposes
• Help quote work to customers and send properly formatted quotations to the VP of Business Development for final approval before issuing the quotes to customers 
• Develop and maintain trusted relationships with customers and vendors
• Represent WEMCO’s brand positively while fostering customer loyalty
• Identify sales opportunities and develop customer solutions in the field with your team
• Recruit, qualify, interview, hire, train, and develop Service Technician personnel
• Ensure compliance with assigned contract requirements and reporting standards
• Ensure all office and field employees adhere to OSHA and relevant industry standards.
• Work with vendors and suppliers to source parts, equipment, and services as needed
• Assure diagnosis, scheduled repair work, and documentation are completed accurately and on time.
• Address customer concerns and complaints promptly
• Oversee department safety initiatives and certify adherence to safety procedures
• Perform Service Technician duties in the field as needed to lead your team of technicians
  • Apply the use of specialized tools to work efficiently; you will also be required to procure and use your set of hand tools – WEMCO will not supply these for you
  • WEMCO will supply specialty equipment and tools, including specialized training before use; as the Lead Technician, you are expected to receive training on this over time and become the resident expert in Vancouver.
    • Laser shaft alignment tools
    • Vibe Check Balancing equipment for large hoist applications
    • VFD and PLC software and computer
    • High-pressure wire rope lubrication equipment
    • Magnetic flux leakage tester for wire ropes
    • Fluke Power Analyzer - for checking and recording power events on cranes and buildings
    • Motor Meggers 
    • WEMCO supplied rope guide spring tools
    • AT402 laser tracker equipment – for site rail surveys.
    • Company calibrated load cells and test weights
    • Aerial lift and fall protection training
• Effectively handle special assignments as directed

Job Requirements:

• Three to five years of service management experience
• Knowledge of the Crane Industry required
• Must possess the necessary problem-solving skills to meet the needs of our customers, employees, and equipment suppliers
• Must possess excellent people, organizational, and communication skills
• Good computer proficiency, including Microsoft products and business systems
• Knowledge of federal and state safety regulations and best practices of both shop and job site locations
• Discretion in handling confidential and financial information;
• Out-of-town overnight work may be required for sales and checking on the team
• Must possess a valid driver’s license with a clean driving record

Physical Demands:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  This position involves work at job sites where work will be performed indoors and outdoors. The employee must lift or move up to 25 pounds and, on rare occasions, lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb, balance, bend, stoop, twist, and crouch.

Benefits:

• Paid time off
• Holiday pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Other Supplemental Insurance
• 401k Retirement Plan
• Employee Referral Program

Salary : $110,000