What are the responsibilities and job description for the Restaurant Operations Manager position at Wendy's?
Restaurant Operations Manager
The General Manager is responsible for overseeing the overall operations of a Wendy's restaurant, ensuring that customer satisfaction is maximized while maintaining high-quality products and services.
Key Responsibilities:
- Sales and Profitability:
- Achieve sales targets by effectively managing labor costs, inventory levels, and customer service.
- Analyze sales data to identify trends and areas for improvement.
- Develop and execute strategies to increase sales and profitability.
- Operating Budget:
- Create and manage store budgets to ensure financial goals are met.
- Monitor and analyze budget variances to make informed decisions.
- Communicate budget information to staff and management.
- Staffing and Development:
- Determine staffing needs and hire qualified crew members and managers.
- Provide training and development opportunities to enhance staff skills and knowledge.
- Mentor and coach employees to improve performance and retention.
- Customer Service and Quality:
- Ensure high-quality products and services by implementing quality control measures.
- Foster a positive customer experience by addressing concerns and feedback.
- Monitor and maintain clean and safe store conditions.
- Controls and Policies:
- Implement and maintain effective controls to minimize losses and optimize profits.
- Enforce company policies and procedures to ensure compliance.
- Conduct regular audits to ensure accuracy and adherence.
- Policies and Procedures:
- Follow established procedures for cash handling, security, and employee relations.
- Maintain accurate records and reports as required.
- Comply with all relevant laws and regulations.
- Administration and Maintenance:
- Manage daily operations, including scheduling, inventory, and supplies.
- Perform routine maintenance tasks to ensure equipment functionality.
- Address maintenance issues promptly and efficiently.
