What are the responsibilities and job description for the Greeter Part Time position at Wentworth-Douglass Hospital?
Site: Wentworth-Douglass Hospital
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Responsible for providing excellent customer service and assistance to patients, visitors, and staff in a healthcare setting. Their primary duties include greeting and directing patients and visitors, answering general inquiries, assisting with navigation around the hospital, and ensuring a positive experience for everyone. They may also help with administrative tasks, such as managing patient flow, and offering information on hospital services and amenities. The role requires strong communication skills, a compassionate attitude, and the ability to manage multiple tasks in a fast-paced environment. It’s important for the greeter/concierge to have a professional, friendly demeanor and be able to maintain confidentiality while providing support.
Qualifications
Essential Functions:
Provide personalized assistance and support to patients, families, and visitors.
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred
Knowledge, Skills And Abilities
Remote Type
Onsite
Work Location
789 Central Avenue
Scheduled Weekly Hours
20
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Responsible for providing excellent customer service and assistance to patients, visitors, and staff in a healthcare setting. Their primary duties include greeting and directing patients and visitors, answering general inquiries, assisting with navigation around the hospital, and ensuring a positive experience for everyone. They may also help with administrative tasks, such as managing patient flow, and offering information on hospital services and amenities. The role requires strong communication skills, a compassionate attitude, and the ability to manage multiple tasks in a fast-paced environment. It’s important for the greeter/concierge to have a professional, friendly demeanor and be able to maintain confidentiality while providing support.
Qualifications
Essential Functions:
Provide personalized assistance and support to patients, families, and visitors.
- Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures
- Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
- Serve as a liaison between patients, their families, and hospital staff.
- Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
- Greet and assist visitors, providing information about visiting hours, policies, and amenities.
- Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
- Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred
Knowledge, Skills And Abilities
- Knowledge of hospital services, departments, and procedures.
- Familiarity with appointment scheduling systems and hospital software.
- Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer systems, communication tools, and relevant software.
- Ability to handle confidential and sensitive information with integrity.
Remote Type
Onsite
Work Location
789 Central Avenue
Scheduled Weekly Hours
20
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
