What are the responsibilities and job description for the Patient Access Representative I position at Wentworth-Douglass Physicians Organization (WDP)?
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.
Does this position require Patient Care : No
Essential Functions :
- Greet patients in a professional and friendly manner.
- Collect and verify patient demographic and insurance information, as well as enter information into systems
- Schedule appointments and confirm patient information
- Explain insurance and billing policies / procedures to patients
- Process payments and provide receipts
- Obtain pre-authorization for procedures as needed
- Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Licenses and Credentials
Experience
admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
Knowledge, Skills and Abilities
Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity : race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
