Media Technology Coordinator

Job Description

Job Description:

Summary

The Media Technology Coordinator is responsible for the design, installation, optimization, performance, reliability, coordination, and support of media technology in learning spaces and meeting rooms on campus. The Coordinator works with management, other staff, faculty, and AV vendors to identify media technology requirements, design and implement solutions, and train and support faculty and staff to help increase the rate of adoption and help create a frictionless technology experience. They also are responsible for ensuring that existing media equipment in learning spaces or meeting rooms is maintained properly and fully functional. In addition, this position works with divisional management to plan and maintain media technology budgets and upgrade schedules.

Reporting to the Associate Vice President for Technology Services, this position is also responsible for providing media coordination and support for live campus events. In addition, they also provide administrative oversight to the event scheduling software. They work with faculty, staff, and students to help plan events, ensure proper staffing is met and the necessary equipment is provided. This also includes the support of live sound, projection, and live video streaming during events. The role will also work with conferencing and lecture capturing technologies. Live event support requires some nights and/or weekend hours.

The Coordinator plays an important role in providing superior customer support to all members of the Wentworth community and helping to increase the adoption of advanced media technology.

Essential Function

• Work with Tech Spot to determine media related requests, coordinate requests and events, and manage inventory of media related equipment.
• Provide administrative oversight for event scheduling software, including but not limited to onboarding users, auditing large programming spaces, and creation of new event forms, workflows and enhancements.
• Provides audio visual services for internal and external events primarily located in meeting space and classrooms on campus (includes setup, operation, and breakdown of various media equipment).
• Analyze and troubleshoot incoming user requests and provide problem diagnosis, solutions or escalation to get the issues resolved.
• Provide excellent customer service, follow up, and communication to all users on campus.
• Act as a liaison between customers and internal support staff to ensure accurate problem reporting and maintain communications with customers during problem resolution.
• Produce, review and update documentation and knowledgebase.
• Recommend modifications to enhance and streamline processes.
• Maintain in-depth knowledge of supported products and services.
• Identify training that will enhance and improve customer support.
• Monitor reported problems to identify trends and recommend solutions.
• Assist other help desk staff and mentor student workers
• Perform health checks to mediated rooms, perform basic equipment repairs and/or coordinate third party repair services by outside vendors, determine equipment that is nearing and/or has reached end of life, request replacement and develop and maintain standards for media technologies.
• Assist with future classroom, conference and event space media systems design.
• Support additional assigned projects that support the overall Technology Services function and improve customer service.
  
  

Minimum Qualifications

• Bachelor’s degree.
• Minimum of 3-5 years of relative experience.
• Experience with analog soundboards, wired and wireless mic systems, projectors, and presentation software.
• Excellent organizational, time management, and communication skills.
• Ability to troubleshoot effectively in a fast-paced environment.
• Proficient with both Mac and Windows operating systems.
• Experience with Audio Visual ecosystems; classroom, theater, conference rooms.
• Ability to work with a variety of users and expertise promoting a customer service-oriented attitude.
• Ability to work independently and part of a team with proven multi-tasking experience.
  
  

Preferred Qualifications / Knowledge / Skills

• Classroom technologies including projectors.
• Crestron control systems.
• Knowledge of both analog and digital audio consoles.
• Video conference platforms; Zoom, Microsoft Teams.
• Lecture capture devices.
• Basic networking and server usage
• Video production, including recording and editing Creative Cloud or Final Cut.
• Live streaming and hybrid events.
• Experience collaborating with departments and promoting technologies and services.
  
  

Position Details

• This is a full-time, benefits-eligible, non-exempt position (37.5 hours/week) and is eligible for overtime.
• This role is fully onsite 5 days a week. Occasional night or weekend work may be required.
  
  

Inclusive Excellence at Wentworth

Inclusive Excellence is one of the four pillars of the Strategic Plan. Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is Inclusive Excellence at Wentworth.

To find out more about the Wentworth’s commitment to Inclusive Excellence, please visit the website https://wit.edu/about/inclusive-excellence.

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu.

E-Verify for Employment Eligibility Verification (Form I-9)

Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.