What are the responsibilities and job description for the Information Systems & Support Services Manager position at Wentworth Senior Living?
Wentworth Senior Living is Hiring an Information Systems & Support Services Manager
Rate: $67,000-80,000 / year
Schedule: 30 hours/week, Monday-Friday (Evening or weekend work may be required for IT emergencies)
Location: Onsite role. Portsmouth, NH - WSL is located steps from Portsmouth's Market Square and Prescott Park, behind the Strawbery Banke Museum
About Us: Wentworth Senior Living's success truly depends on the skill, dedication, and happiness of our staff. Together with the seniors who call our community home, our employees take pride in shaping their workplace culture, and it shows. With industry-leading resident and family satisfaction, WSL is proud to help residents and staff make lasting connections while ensuring our seniors are fully engaged in living better lives longer.
As the Information Systems & Support Services Manager, your responsibilities will include a few of the following key points:
- Training & Staff Development
- Design and deliver comprehensive training programs covering onboarding, technology use, OSHA compliance, emergency preparedness, and regulatory standards
- Build a culture of continuous learning through structured development initiatives, including in-services, webinars, and self-paced training programs
- Technology Implementation & Support
- Lead implementation of new software and systems as a superuser
- Provide hands-on training and daily support for staff across platforms such as, but not limited to, LifeLoop, RCare, and PointClickCare
- Troubleshoot internal tech issues, monitor system backups, and manage IT ticketing systems while coordinating with vendors for escalated support
- Compliance, Equipment & Collaboration
- Ensure cybersecurity and HIPAA compliance through training and support in coordination with requirements.
- Oversee purchasing, inventory, and lifecycle planning of technology equipment
- Collaborate with IT Assistant, HR, and vendors to streamline operations and support onboarding.
We compensate our staff with competitive salaries and many other benefits, including:
- Medical & Dental Plan Options
- 401k with employer match
- High staff-to-residents ratio
- Paid Time Off with weekly accrual
- Employee development and education reimbursement assistance
- Employee assistance program
- Free employee meals
- Referral bonus program
- Staff appreciation events
- Surprise rewards throughout the year
Required Experience & Skills :
- Minimum of a Bachelors degree in Information Technology, Computer Science, or a related field.
- Five or more years of experience in IT support and training in a similar role.
- Must have strong skills and knowledge of PC hardware and software, Apple Products, Microsoft Platforms, Adobe, and cloud products
- Experience with networking systems, communication systems, and safety & security systems
Contingencies: All offers of employment are contingent on successfully passing a pre-employment screening, which includes a criminal background check and drug test.
Salary : $67,000 - $80,000
