What are the responsibilities and job description for the Customer Experience Ambassador position at Wequassett Resort and Golf Club?
Be Part of Our Dynamic Team at Wequassett Resort and Golf Club
We are a vibrant and ambitious team dedicated to delivering world-class service and creating unforgettable experiences for our guests. As a Reservations Agent, you will play a vital role in ensuring every guest feels truly valued and appreciated, providing personalized attention and expert guidance throughout their stay with us.
About the Role
This exciting opportunity requires a highly skilled and motivated individual who possesses a passion for hospitality, a flair for delivering outstanding service, and a keen eye for detail. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring every guest feels truly valued and appreciated. If you are a driven and results-oriented individual with a strong desire to succeed, we want to hear from you!
Key Responsibilities
* Ensure seamless execution of group bookings, changes, and cancellations, maintaining accurate records throughout the process.
* Identify opportunities to enhance the guest experience, leveraging your knowledge of our resort's features and amenities to provide tailored recommendations.
* Develop strong relationships with colleagues, working collaboratively to deliver exceptional results and exceed guest expectations.
Requirements
* Previous customer service experience in a luxury hotel or resort setting.
* Excellent communication skills, with the ability to interact effectively with guests and colleagues alike.
* Strong organizational skills, with a proven ability to prioritize tasks and manage multiple responsibilities with ease.
Benefits and Opportunities
As a valued member of our team, you will enjoy a comprehensive range of benefits, including access to exclusive staff rates, discounts on resort amenities, and opportunities for professional growth and development.
We are a vibrant and ambitious team dedicated to delivering world-class service and creating unforgettable experiences for our guests. As a Reservations Agent, you will play a vital role in ensuring every guest feels truly valued and appreciated, providing personalized attention and expert guidance throughout their stay with us.
About the Role
This exciting opportunity requires a highly skilled and motivated individual who possesses a passion for hospitality, a flair for delivering outstanding service, and a keen eye for detail. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring every guest feels truly valued and appreciated. If you are a driven and results-oriented individual with a strong desire to succeed, we want to hear from you!
Key Responsibilities
* Ensure seamless execution of group bookings, changes, and cancellations, maintaining accurate records throughout the process.
* Identify opportunities to enhance the guest experience, leveraging your knowledge of our resort's features and amenities to provide tailored recommendations.
* Develop strong relationships with colleagues, working collaboratively to deliver exceptional results and exceed guest expectations.
Requirements
* Previous customer service experience in a luxury hotel or resort setting.
* Excellent communication skills, with the ability to interact effectively with guests and colleagues alike.
* Strong organizational skills, with a proven ability to prioritize tasks and manage multiple responsibilities with ease.
Benefits and Opportunities
As a valued member of our team, you will enjoy a comprehensive range of benefits, including access to exclusive staff rates, discounts on resort amenities, and opportunities for professional growth and development.
