What are the responsibilities and job description for the Restaurant General Manager position at Wequassett?
Outlet Operational Responsibilities:
- Responsible for training of all food service and bar staff
- Responsible for production of schedule for twenty eight Atlantic/Thoreau’s
- Responsible for all daily service operation.
- Maintain tight control of dining reservations book – Open Table
- Responsible for supervision of any events in the Private Dining Room
- Coordinate closing of outlets with other food & beverage managers
- Attend daily BEO meetings and periodical staff meeting
- Develop the twenty eight Atlantic/Thoreau’s team to minimize turnover
- Responsible for hiring when applicable
- Implement systems and controls to ensure profitability of department. Manage flatware, glassware, linen and china inventories and the protection of assets
- Supervise bar operation and ensure beverage control standards are met.
- Act as a coach for all food service and bar staff.
- Individually train all new members of the team, including servers, hostesses, assistant servers
- Responsible for administrative tasks like menus and POS system updates
- Discipline staff according to Wequassett Resort guidelines.
- Maximize revenues in all outlets, introduce staff incentives, train up selling techniques
- Responsible for pre-meals, communicate issues to staff and listen to staff issues.
- Perform staff reviews.
Guest Relations Responsibilities:
- Departmental leader for resorts Customer Intimacy Program
- Establish outlet procedures for all special occasions
- Work closely with Executive Office to ensure all VIP reservations are handled accordingly
- Work closely with outlet management to promote heroic acts and encourage participation
- Establish new and innovative heroic acts for the department
- Work towards a pre-arrival program for all special occasions in twenty eight Atlantic
