Blood Bank Technical Specialist - Northern California

Overview

We are seeking a Blood Bank Technical Specialist to join our team of professionals at Werfen to cover (ADD Territory). This person will support the implementation of specified product lines and deliver ongoing field support for instrumentation and reagents after installation and go-live.   Secondary ownership of assigned customer targets within geographic territory.  Achievement of annual instrument go-live and reagent sales objectives in all targeted Werfen markets.  Lead the stages of the Sales Lifecycle associated with instrument go-live and customer complaint handling within assigned customer base.  Provide training and technical support in the field for instrumentation, manual methods, and reagents. Leverage all relevant Werfen resources to supply Werfen customers with readily available advice, direction, and confidence on technical and business items that occur on an ongoing basis.  Work collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs.  Build and manage customer relationships within assigned geography.  Work in conjunction with the Werfen Technical and Field Services group on escalated customer product or technical problems.  Prepare accurate CRM based territory business plans, go-live forecasts, and sales reports to achieve assigned sales quota and product mix objectives.

If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for you!

This position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)

Responsibilities

Key Accountabilities:

• Lead the addition of assays to drive reagent growth on automation platforms within assigned territory.  Understand Werfen product positioning and benefits vs. competitor products
• Provide technical presentations on Capture technology and Werfen automation process in tandem with Blood Bank Business Manager.
• Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed.
• Provide technical insights as a Subject Material Expert for both automation and reagent performance and integration.
• Understand and support Werfen products and product strategy relative to incorporating them in the laboratory workflow.
• Lead customer through instrument validation process to achieve at plan go-live timing.  To provide assistance on items to include (but not limited to): Preparation and planning PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD.
• Perform Installation Qualification (IQ) | Operational Qualification (OQ) and for Werfen instrumentation.
• Provide additional training to current install base as directed.
• Field contact and support for elevated Technical and Field Services problems within geographic territory.
• Comply with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data).
• Assist in implementation of field actions of critical impact to business needs such as software upgrades that enhance product quality or mitigate high risk compliance to FDA regulations.
• Perform troubleshooting in the field as necessary.
• A key technical resource with blood donor centers, large and corporate account management.
• Manage calibration tools and diagnostic equipment.
• Adhere to operating and quality procedures.

MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)

Qualifications

Minimum Knowledge & Experience required for the position: 

• Bachelor's degree (BS) from four-year college or university; or equivalent combination of education and experience.
  • or MLT with a minimum 5 years experience (minimum 2 years Blood Bank experience) required.
• Minimum 2 years of Blood Banking Experience required
• Prior clinical laboratory and/or field technical experience required
• American Society of Clinical Pathologists (ASCP) MT/MLS  or (NCA) CLS certification, required
• Must be fully vaccinated against COVID-19 prior to starting employment, required
• Must live in sales geographic region and be willing to travel 75%

Preferred Experience:

• American Society of Clinical Pathologists (ASCP) Specialist in Blood Bank (SBB) preferred
• Project Management: ability to prioritize and schedule all aspects of the project in order to meet a deadline
• Ability to work in a team environment, communication skills both written and oral, training or educator background
• Ability to troubleshoot or problem solve

Your job role requires your physical presence at certain hospitals, blood donation centers, and/or laboratories.  To the extent that those hospitals, blood donation centers, and/or laboratories place certain vendor credentialing requirements on Werfen personnel visiting those facilities, your role will require that you ensure compliance with all such requirements.  These requirements may include the provision of records establishing that you have had certain screenings, vaccinations, and/or immunities within specified periods of time prior to your visiting these facilities.

MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)