What are the responsibilities and job description for the Counter Sales Representative - Wausau position at Werner Electric Supply?
"A Great Place to Work"
At Werner Electric Supply, you’ll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we’re committed to you and improving our workplace. You’ll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.
Summary: Support sales of electrical products and services to construction or industrial customers. Provide exceptional customer service by taking orders, answering questions, and executing orders. Also, assisting the warehouse operation in the Wausau branch.
Minimum Requirements
- Dependable, reliable team player with strong work ethic and attention-to-detail
- Ability to work a 7:00am to 4:00pm work shift (Monday - Friday)
- Basic computer system knowledge
- Previous forklift experience is a plus
- Customer service skills
Essential Duties and Responsibilities
Counter Sales
- Sell product to walk in customers.
- Assist customers in loading product into vehicle.
- Sell product for delivery next day if local inventory is not available.
- Maintain customer courtesy items: soda machines, popcorn machines, etc.
- Encourage current Promos to customers.
- Maintain Counter Area including displays, reorder tags, etc.
- Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.
- Steadfast focus on growing both sales and margin, while at the same time following corporate defined processes and procedures to ensure quality and continual improvement in speed as well as order entry errors.
- Process customer requests via inbound phone calls, emails, and faxes and convert these requests into Bids and/or Orders.
- Will make customer deliveries as required.
- Review daily reports to manage Open Orders and Bids in process. Expedite as required to deliver to customer’s required date.
- Work closely with Warehouse Team to assist in investigating and resolving customer feedback with product deliveries, late deliveries, etc.
- Coordinate with RGA Team to return product from customers and navigate warranty, repair, and service.
- Other related duties as assigned including but not limited to administrative/office duties, deliveries, warehouse pick orders, backup coverage for Counter Sales, and anything else to enhance outstanding customer service.
Warehouse
- Maintain Measures of Success board.
- Assist in loading delivery trucks if applicable.
- Process transfers in inventory into and out of branch.
- Replenish inventory to shelves maintain orderliness and accuracy.
- Process RGA’s.
- Cycle count inventory.
- Assist with Pick & Pack as needed.
- Maintain safety and quality records: man lift, delivery vehicles, wire cutting, etc.
- Maintain orderliness of Warehouse and submit 5S worksheet monthly.
- Other related duties as required.
Company Overview
Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”
- Employee Benefits
- Medical and Dental Insurance
- Short & Long-Term Disability Insurance
- Life and AD&D Insurance
- 401(k) Retirement Plan with company match
- Paid holidays, vacation, personal, and sick days
- Pet Insurance
- Identity Theft Protection
- Accident Insurance & Critical Illness Coverage
- Tuition Reimbursement
- Annual bonuses and merit increases based on performance
- Employee Assistance Program (EAP)
- Wellness Programs
- Career Development & Leadership Training
- Vision
- Paid Parent Leave
Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
