What are the responsibilities and job description for the Enroute Maintenance Support Specialist position at Werner Enterprises?
Essential Job Functions
- Assign and maintain the correct type, age and number of tractors/trailers assigned to these Fleets as directed by management.
- Audit outgoing bills by verifying and checking information compiled by Billing Clerks. This includes other related information.
- Troubleshoot and answer questions and problems from Billing Clerks and customer related to billings.
- Key daily reports and transfer information into Excel spreadsheet and distribute.
- Monitor Tableau Reports to ensure Fleet Truck health.
- Review Equipment Repair Estimates to ensure all warranties are applied and repairs are in line with known standard repair cost. Ensure all Scheduled Maintenance items are completed in-line with noted Service intervals.
- Review Invoices for prior approval, ensure all approved repairs were completed and in-line with approved estimated cost.
- Assist with Equipment Repair set ups.
- Facilitate communication with personnel in the Van Network, Dedicated, Logistics, Safety, Maintenance, and other necessary departments as to the allocation of trailers and the assignment of drivers to tractors.
- Set up bill to codes in the computer system by using the customer profile information.
- Perform other related duties as assigned by supervisory personnel.
- Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.
Supervisory Responsibilities
- This position does not have any supervisory responsibilities.
Knowledge, Skills and Abilities
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Skill in operating a P.C./Windows/Excel.
- Knowledge of transportation terminology usually gained through practical experience.
- Alphanumeric data entry skills of 6,000 to 7,000 kph.
- Good organizational skills.
- Ability to communicate in a courteous and professional manner when dealing with customers and coworkers.
Education and Experience
- High school graduate or equivalent experience.
- Six months to one year transportation experience preferred.
- One to two years data entry experience preferred.
- Six months to one year billing experience preferred.
- Six months to one year PC/Windows experience.
Physical Requirements
- Seeing and hearing: Read documents, computer screen answer phones, communicate in person. 75-100%
- Standing and walking. 0-24 %
- Climbing, stooping, squatting and kneeling. 0-24 %
- Dexterity: utilizing phone, typing, and writing. 75-100 %
- Lift in excess of 10 pounds. 0-24 %
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
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