Consumer Deposit Support Manager - Bank Operations

Summary

WesBanco’s operational teams are at the center of supporting all revenue generating areas. The Consumer Deposit Support team is responsible for supporting all the customer information and consumer deposit operations activities across the organization. This role combines the oversight of customer and consumer deposit related functions with a laser focus on the customer experience. The Consumer Deposit Support Manager will oversee multiple teams of individuals that engage and interact directly with internal and external customers while supporting consumer deposit related services.

Essential Function

Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Manages multiple teams and oversees daily operation of all consumer deposit support functions including quality assurance, maintenance and research, consumer deposit operations, and time deposits.
• Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
• Oversees the design, implementation and monitoring of processes and procedures related to assigned areas. Collaborates with stakeholders and champions for scalability and automation.
• Works with team to maintain process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
• Ensures our consumer customers are supported in a timely and appropriate manner by the support teams.
• Responds to and resolves complex issues within the area of responsibility.
• Maintains SOX control documentation, risk assessments and other controls around all assigned areas.
• Provides training and guidance to staff with respect to understanding, processing and managing the workload.
• Manages to defined customer service level expectations and key vendor processing timelines.
• Measures key performance indicators and manages metric reports to identify opportunities for improvement.
• Coaches employees on personal development plans and provides opportunities for growth within the organization.
• Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
• Manages budget and forecasting for areas of responsibility.

Supervisory Skills

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s Degree in Business Administration, Management or Finance preferred.
• Minimum of ten years of banking experience including bank operations experience required.
• Strong knowledge of banking processes surrounding deposit support preferred.
• Minimum of three years of experience in a supervisory or leadership role required.

Other Skills and Abilities

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
• Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.
• Strong organizational and prioritization skills.
• Ability to multitask and work under pressure.
• Must be able to manage multiple projects simultaneously and work independently.
• Team player with a positive outlook.
• Demonstrated leadership ability and skills.
• Excellent analytical and decision-making skills.
• Ability to effectively use technological resources for meetings, coaching and training.

Computer Skills

• Demonstrated proficiency in basic computer applications such as Microsoft Office Products.
• Ability to learn other banking systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled