What are the responsibilities and job description for the Customer Service Ambassador position at WesBanco, Inc.?
Welcome to WesBanco, Inc., where we value our customers and strive to provide an exceptional banking experience. As a Customer Service Advisor, you will be the face of our organization, interacting with customers daily to address their needs and concerns.
We are looking for a skilled and charismatic individual who can build rapport with customers and provide personalized solutions to their problems.
Your primary focus will be on delivering exceptional customer service, ensuring that every interaction is positive, professional, and memorable.
- Responsibilities:
- Answer customer calls, respond to emails, and engage with customers in-person
- Listen actively to customer concerns and provide thoughtful solutions
- Collaborate with colleagues to resolve complex customer issues
- Document customer interactions and feedback to improve future experiences
