What are the responsibilities and job description for the Relationship Building Specialist position at WesBanco, Inc.?
At WesBanco, Inc., we believe that exceptional customer service is the key to building lasting relationships and driving business success. As a Customer Service Advisor, you will be responsible for delivering high-quality customer experiences that exceed expectations.
You will be the primary point of contact for customers, handling their queries, concerns, and feedback in a professional and courteous manner.
We are seeking a results-driven individual who can think critically, solve problems efficiently, and maintain a positive attitude under pressure.
- Key Performance Indicators:
- Resolve customer complaints in a timely and satisfactory manner
- Meet or exceed customer satisfaction targets
- Develop and maintain strong relationships with customers
- Stay up-to-date with product knowledge and industry trends
