What are the responsibilities and job description for the Specialist - Technology Support Services position at Wesco?
As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES) and Utility and Broadband Solutions (UBS) sales organizations. The Technology Support Services team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts. The individual manages all project and sales support requests including vendor selection, solutions design, document review and development for wireless projects including Commercial Cellular and Public Safety. Implements and maintains overall engineering objectives and initiatives. Preferable experience designing public safety Motorola LMR head ends and public safety systems in general.
Responsibilities :
Plan, design and review Commercial Cellular, Public Safety engineering on key projects and sales opportunities.
Provides deliverables of BOM’s, design (Visio / CAD, iBWave) and written specifications as needed.
Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.
Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs. Educate sales of all the key areas the team supports to get wide and deep in all customer engagements.
Evaluate each project opportunity and determines the resource requirements to fulfill the tasks. Escalate projects to the Senior Specialist team or Solution Architect team when a project is complex, strategic, or global in nature. Work closely with the Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.
Engage all sales opportunities or support requests from any country or region. The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.
Support the Global Training Program in both a trainer and participant role. The individual will help sales identify and position Supply Chain Solutions to help CSS, EES and UBS maximize sales potential and profitability.
Qualifications :
Associates’ Degree (U.S.) / College Diploma (Canada), or commensurate years of technical experience required
Licenses / Certificates / Designations required
Design certifications in Motorola LMR head end equipment (MOTOTRBO IP Site Connect and Capacity Plus Theory of Operations and Design) strongly preferred.
Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
5 years of experience in the technical field of expertise in design, implementation and / or commissioning
Possess a customer-centric mindset
Possess fundamental computer proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint & Visio
Demonstrate strong technical skills and the ability to make recommendations within the designated area of responsibility
BICSI RCDD or Industry Equivalent
5 years of design software expertise (Google Earth, iBwave-Level 3 certification, iBwave Reach, Autocad 2D, Acrobat applications) strongly preferred.
Ability to operate various types of DAS test equipment including spectrum analyzer, CW testing, PIM, DAS trouble shooting, and other electrical and mechanical tools strongly preferred.
Ability to travel up to 10%
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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