On-Site Medical Front Office Supervisor (10th Street & Buckeye Rd)

Job Description

Position Summary: The Front-Office Manager works closely with the Health Center Operations

Manager and is responsible for the supervision and management of front office staff to include

Front Desk Receptionist (s), Medical Schedulers, Medical Records and Referral Coordinator (s). This position is responsible for delivery of exceptional quality patient experiences.

Duties And Responsibilities

• Oversees and manages the day to day operational functions of the front desk and assumes responsibility for direct reporting personnel, front desk orientation of new front office staff and ongoing staff development training.
• Evaluates and manages front desk staff performance; coaches and develops employees to ensure employee productivity, quality of work, and alignment of goals with our mission, vision, and values.
• Collaborates with the Health Center Operations Manager to provide leadership, direction and support for all aspects of clinic activities to ensure accomplishment of its objectives.
• Collaborates with the Health Center Operations Manager to ensure patient objectives are being met and complaints are identified and resolved in a timely manner.
• Collaborates with Medical Scheduler Supervisor in creating and implementing Provider office and call schedules along with the Medical Director.
• Promote regular and ongoing opportunities for all staff to give feedback on front desk operations.
• Ensures that front office staff understand and implement Title X family planning services, Well Woman Health Check program, HRSA COVID-19 Program and sliding fee discount schedule requirements.
• Collaborates with Chief Financial Officer, Chief Operations Officer and Health Center
• Operations Manager to ensure front office understands and is in compliance with all financial, billing and sliding fee policies and procedures.
• Maintains a knowledge base of HEDIS, Title X and WWHCP requirements and implementing clinical performance methods to improve HEDIS and Title X performance.
• Collaborates with Health Center Operations Manager by using patient, employee, and physician satisfaction tools to gauge satisfaction of service delivery and initiate change as needed, communicates patient complaints and satisfaction to the Risk Management and Quality Manager.
• Assists in grant (federal, state, and local) application processes.
• Participates in continuing education activities and professional development for professional growth, licensure and certification requirements.
• Splits time between both clinic sites to be present for both sites on a weekly basis.
• Performs other related tasks as required.
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education/Experience

• 3 years of experience in a medical office environment.
• Knowledgeable in a variety of skill sets related to front desk, including but not limited to the following areas: claims, patient eligibility, medical records and scheduling
• Knowledgeable of Medicaid and/or Medicare programs.
• Knowledgeable of CMS regulatory requirements
• Knowledgeable of NCQA, HRSA, HEDIS, Title X, WWHCP and CAHPS requirements.
• Demonstrated leadership and organizational skills.
• Must pass criminal background check, and be eligible for fingerprint clearance card.
• Must have CPR and BLS certification or be willing to acquire on the job.
• Bi-lingual in English/Spanish preferred.
  
  

Language Ability – Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability – Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability – Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills – To perform this job successfully, an individual should have proficiency in MS Office and eClinicalWorks

Certificates and Licenses

• CPR with basic life support card in good standing.
• Fingerprint clearance card
  
  

Supervisory Responsibilities – Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

WCHC’s Expectations of all Employees:

• Adheres to all WCHC Policies and Procedures
• Conducts self in a manner that represents WCHC’s Values at all times
• Maintains a positive and respectful attitude with all work-related internal and external contacts
• Communicates regularly with supervisor about Departmental and WCHC concerns
• Consistently reports to work on time, prepared to perform the duties of the position
• Meets productivity standards and performs duties as workload necessitates
• Actively participates in all required trainings
• Empowered to provide outstanding service to all customers
  
  

Company Description

Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. Our two Phoenix and one Mesa locations offer comprehensive, patient-centered medical services.

Beyond healthcare, we empower our community through programs like:

• After School - Strong Youth Strong Community
• Neighborhood Revitalization
• Nutrition
• Adult Education
• Financial Literacy
  
  

By partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members.

Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. Our two Phoenix and one Mesa locations offer comprehensive, patient-centered medical services. Beyond healthcare, we empower our community through programs like: * After School - Strong Youth Strong Community * Neighborhood Revitalization * Nutrition * Adult Education * Financial Literacy By partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members.