Scheduler | Home Care Services

As a service organization, Wesley selects employees who bring our mission to promise. When you become a member of the Wesley team, you contribute to the active lifestyle, high quality of care and other services we provide older adults at our award-winning communities or other residence. Our workforce is as diverse as our services, which include independent living, assisted living, Catered Living, memory care, skilled nursing, rehabilitation, hospice, home care and home health.

Our Total Rewards philosophy is a balanced approach that meets the needs of employees on their career journey whether they are just joining the workforce or nearing retirement. We evaluate our Total Rewards offerings annually to provide benefits employees would find meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation:

• Employees, and their families if elected, can participate in medical and vision insurance (full time and ACA eligible), dental (full time) and group life (employee only for full time, excludes part-time and on-call staff).
• We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. We also offer 6 Paid Holidays (8 hours for full time and 6 hours for part time per event, excludes on-call staff) and 1 Personal Holiday of Choice per year (excludes on-call staff).
• Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule on the company match, and minors are ineligible for the company match.
• A food and beverage discount of 50% is available to all employees at any Wesley bistro. Employees are also eligible for On-Demand Pay with Dayforce Wallet. Minors need parental consent to access this benefit.
• To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees as detailed in the plan summary.
• Lastly, the efforts and contributions of our valued employees are celebrated in our best-in-class recognition and reward platform, Inspire. Points earned for various reasons may be redeemed for a variety of merchandise, gift cards, tickets, travel and other experiences selected by the employee.

Enrich the lives of older adults through community, choice, and continuing care in the Home Care Scheduler role. This role is responsible for efficiently scheduling staff to deliver care services for residents and patients receiving home care services. Find your sense of belonging at Wesley!

 You will provide continuing care through these responsibilities

Essential functions of this position include the following:

• Schedule staff to deliver care services daily, weekly and monthly for residents and patients receiving home care services; both on campus and off campus (private home).
• Monitor customer satisfaction with clients through various channels such as follow-up inquires, surveys, and other feedback tools.
• Enter, update, and maintain accurate client schedules, profile details and care services.
• Provide reminder calls to staff and clients to ensure schedule continuity.
• Run reports to monitor home care aide staff certifications and credentialing.
• Track labor hours for staff and agency personnel. Adjust staffing and schedules as needed.
• Other duties and projects as assigned.

Our requirements and qualifications for success

• High school diploma, GED or equivalent work experience.
• Prior experience with software-based scheduling systems.
• Ability to read, write and communicate proficiently in English.
• Excellent communication skills (verbal and written), interpersonal skills, and documentation skills.
• Proficiency with Microsoft Office and other workplace technology including cloud-based software and mobile apps.
• Self-motivated, self-directed, excellent organizational skills, and ability to effectively manage stress.
• Critical thinking skills and ability to adapt to changing priorities a must.
• Ability to work independently and with minimal supervision.

 Physical, environmental, and mental requirements

• Ability to hear, understand, and distinguish speech and/or other sounds one-to-one, in a group, and via telephone/computer.
• Ability to sit, stand or walk at-will throughout shift.
• Keyboarding and near visual acuity.
• Ability to lift up to 25 lbs.
• Ability to multi-task and remain calm in the midst of frequent changes

Salary Range: $21.60 to $31.77 per hour