What are the responsibilities and job description for the Licensed Customer Service Representative position at Wesley Dickinson Agency?
Job Description
Join the Wesley Dickinson Agency, a vibrant and customer-focused company located in the heart of Bryant, Arkansas. We are looking for enthusiastic and dedicated individuals to fill the role of Customer Service Representative. This is an excellent opportunity to become an integral part of a team that prides itself on fostering positive client interactions and delivering exemplary service. Our Customer Service Representatives are the cornerstone of our agencys communication with valued clients, providing support, and addressing inquiries with a positive and inviting demeanor. As the face of Wesley Dickinson Agency, you will be instrumental in enhancing customer satisfaction and building lasting relationships. We are seeking individuals who are passionate about customer service, possess excellent communication skills, and have the ability to thrive in a fast-paced environment. If you are eager to join a dynamic team dedicated to making a difference, we would love to hear from you. Apply today and embark on a fulfilling career journey that is as rewarding as it is enriching! Completed assessment is required to move forward in the hiring process.
Salary: $35000.00 - $40000.00 per year
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Parental Leave
Home and work life balance
Paid Holidays
Evenings Off
Responsibilities
Customer Interaction: Address customer inquiries with a positive attitude to ensure a pleasant service experience.
Problem Solving: Utilize effective problem-solving skills to resolve customer issues quickly and satisfactorily.
Communication: Communicate clearly and professionally with customers via phone, email, or in person.
Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information.
Documentation: Accurately record customer interactions and transactions in the system.
Follow-Up: Conduct follow-up communications to ensure customer satisfaction and retention.
Feedback: Gather customer feedback and provide valuable insights to the team for process improvement.
Requirements
Personal lines license required.
Education: Minimum of a high school diploma or equivalent is preferred.
Experience: Previous customer service experience is favorable, though not a strict requirement, as training will be provided.
Communication Skills: Excellent verbal and written communication skills are essential.
Problem-Solving: Strong ability to resolve customer inquiries efficiently and effectively.
Interpersonal Skills: Friendly and approachable demeanor for engaging interactions with customers.
Time Management: Ability to manage multiple tasks while prioritizing service excellence.
Technical Skills: Basic proficiency in using computer systems and CRM software.
Company Description
At Wesley Dickinson Agency, we’re revolutionizing the insurance industry with passion and innovation! Our dynamic team thrives on delivering exceptional service and tailored solutions, ensuring our clients feel protected and valued. With a culture of collaboration and growth, we empower our employees to reach new heights while making a real impact in the community. Join us in transforming lives through insurance and be part of a vibrant work environment where your contributions matter. Exciting opportunities await!
Salary : $35,000 - $40,000
