What are the responsibilities and job description for the Medical Administrative Assistant | Patient Intake Coordinator position at Wesley Financial Group?
Position: Medical Administrative Assistant / Patient Intake Coordinator
Join a dynamic and passionate team at Medical House Calls US LLC, where every day offers the opportunity to make a real difference in patients' lives! As our Medical Administrative Assistant / Patient Intake Coordinator, you’ll be the first point of contact for our patients—setting the tone for a positive and caring experience. Your exceptional phone etiquette, stellar customer service skills, and ability to manage multiple tasks will make you an integral part of our compassionate team. This role is perfect for someone who thrives in a fast-paced, patient-centered environment and is excited about serving others with a purpose!Why Join Us?
At Medical House Calls, we pride ourselves on fostering a supportive and collaborative company culture where every team member is valued. We believe in providing our employees with the tools, training, and support they need to thrive in their roles. Our team is dedicated to making a meaningful impact, and we’re looking for someone who shares our passion for excellence and patient care.What You’ll Do:
Friday | Saturday and Sunday : 7:00 AM – 8:00 PM
Full-Time Role In Office: 12 hour shifts
Friday | Saturday and Sunday : 7:00 AM – 8:00 PM
Full Time
Location: Brentwood, TN
Job Summary:Join a dynamic and passionate team at Medical House Calls US LLC, where every day offers the opportunity to make a real difference in patients' lives! As our Medical Administrative Assistant / Patient Intake Coordinator, you’ll be the first point of contact for our patients—setting the tone for a positive and caring experience. Your exceptional phone etiquette, stellar customer service skills, and ability to manage multiple tasks will make you an integral part of our compassionate team. This role is perfect for someone who thrives in a fast-paced, patient-centered environment and is excited about serving others with a purpose!Why Join Us?
At Medical House Calls, we pride ourselves on fostering a supportive and collaborative company culture where every team member is valued. We believe in providing our employees with the tools, training, and support they need to thrive in their roles. Our team is dedicated to making a meaningful impact, and we’re looking for someone who shares our passion for excellence and patient care.What You’ll Do:
- Be the Heart of Communication: Answer all incoming calls, texts, and emails, offering exceptional service and ensuring a positive experience for patients.
- Stay Organized & In Control: Utilize your strong organizational skills to manage appointment schedules, data entry, and follow-ups, ensuring accuracy and timely coordination of patient services.
- Provide Outstanding Service: Resolve patient inquiries and concerns with professionalism, ensuring they feel heard, respected, and cared for.
- Collaborate & Support: Work closely with our clinical and medical staff to keep the scheduling process running smoothly and efficiently, ensuring the highest standard of patient care.
- Maintain Confidentiality: Safeguard patient information with the highest level of professionalism, adhering to HIPAA guidelines.
- Be the Problem Solver: Handle cancellations, rescheduling, and patient concerns in a constructive and timely manner, always with a focus on providing the best possible care.
- Go Above and Beyond: Assist with patient referrals, intake forms, work/school excuses, and submitting diagnostic orders—all while delivering the highest quality service!
- A People Person: Excellent communication skills (both oral and written) and a genuine desire to help patients.
- Organized & Detail-Oriented: Ability to juggle multiple tasks, stay on top of scheduling, and follow through with accuracy and precision.
- Tech-Savvy: Comfort with Microsoft Office (Word, Outlook, basic Excel) and experience with Electronic Medical Records (EMR) systems.
- Medical Knowledge: Strong understanding of medical terminology to effectively communicate with patients and medical staff.
- Self-Starter: Ability to work independently, thrive under pressure, and manage competing priorities while maintaining a calm and professional demeanor.
- 3-5 years experience as a Medical Administrative Assistant or in a similar role.
- Solid knowledge of medical terminology and experience with EMR systems.
- Familiarity with the geography of our service areas: Williamson, Rutherford, Davidson, Wilson, and Sumner Counties.
- High School diploma required; additional certifications in medical administration a plus.
- Impact: Your work will directly contribute to improving the lives of our patients by providing them with outstanding care and a seamless experience.
- Company Culture: We believe in fostering a positive, inclusive, and energetic work environment where you’ll have the opportunity to collaborate, grow, and make meaningful contributions to a company with a strong mission.
- Support: You’ll receive the training and resources you need to succeed and grow in your career.
- Full-Time Role In Office: 12 hour shifts
- Friday | Saturday and Sunday : 7:00 AM – 8:00 PM
Friday | Saturday and Sunday : 7:00 AM – 8:00 PM
Full-Time Role In Office: 12 hour shifts
Friday | Saturday and Sunday : 7:00 AM – 8:00 PM
