What are the responsibilities and job description for the IT SPECIALIST Help Desk - MAC Environment! position at Wesley Group?
JOB DESCRIPTION
Title : IT Specialist / Help Desk
Department : IT & Security
Reports to : Helpdesk Manager, Director of IT
Job Summary :
We're looking for an energetic and outgoing "Mac Genius" to join our IT Support team. Our ideal candidate will have 3 years of experience in their current role supporting a fast paced, predominantly Mac and MacOS environment . Experience supporting and troubleshooting Google Suite / Workspace, Zoom, Salesforce, SSO clients, and some experience scripting is a plus.
This is an onsite position with working hours from 9 : 00 AM to 5 : 00 PM Monday -Thursday and 9 : 00 AM to 3 : 00 PM on Fridays.
Duties / Responsibilities :
- Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls
- Assist with inventory activities as required weekly and monthly
- Build, image and deployment of computers
- Allocating, maintaining, and troubleshooting of IT equipment
- Handling support requests and procedures across the network
- Assisting in training new hires
Required Skills / Abilities :
Education and Experience :
Why Wesley?
Wesley Financial Group, LLC has been in business for over 10 years. We are a 200 employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.
We've won over 75 business awards since 2020, including :
Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.
Additional PERKS for being a Wesley Employee :
