Community Manager - The Cadence

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Job Type

Full-time

Description

Company Overview

Wesley Housing, a leading nonprofit developer throughout Virginia and the District of Columbia, has worked to provide affordable rental housing for individuals and families for more than 50 years. Since its founding, Wesley Housing has emerged as a premier developer of affordable housing with current ownership in 4,300 units. Wesley Housing supplements housing with supportive services to build up the lives of its ~4,500 residents living across its owned and operated communities, including low- and moderate-income families, older adults, and individuals with disabilities and/or chronic disease. Wesley Housing’s headquarters are located in Alexandria, VA (Fairfax County). For more information, please visit www.wesleyhousing.org

To apply, please visit our careers website at https://wesleyhousing.org/about-us/careers/. Click on Open Positions. Select the position you are interested in. Then click the Apply button to submit your application.

Properties Summary

Wesley Housing, a leading nonprofit developer throughout Virginia and the District of Columbia, has worked to provide affordable rental housing for individuals and families for more than 50 years. Since its founding, Wesley Housing has emerged as a premier developer of affordable housing with current ownership in 4,300 units. Wesley Housing supplements housing with supportive services to build up the lives of its ~4,500 residents living across its owned and operated communities, including low- and moderate-income families, older adults, and individuals with disabilities and/or chronic disease. Wesley Housing’s headquarters are located in Alexandria, VA (Fairfax County). For more information, please visit www.wesleyhousing.org

To apply, please visit our careers website at https://wesleyhousing.org/about-us/careers/. Click on Open Positions. Select the position you are interested in. Then click the Apply button to submit your application.

Job Summary

The Community Manager oversees a team of three, ensuring their high performance and Wesley Housing’s adherence to local, state, and federal regulations. The CM prioritize exceptional customer service, timely rent collections, and swift turnover of vacant units. Their responsibilities encompass smooth property operations and maintaining a clean, safe, and pleasant living environment for residents.

This role demands excellent communication skills to liaise effectively with residents and stakeholders. Moreover, the Community Manager exhibits a willingness to work flexible hours, including evenings and weekends, to promptly address resident emergencies, ensuring their satisfaction and well-being.

Essential Functions

• Coordinate the day-to-day operations of the property, including site management and administrative functions.
• Manage rent collection and address delinquent rents within policy guidelines.
• Supervise maintenance and janitorial staff to ensure curb appeal, completion of work orders, unit turnover, and completion of grounds and building maintenance in a timely manner.
• Train, coach, and guide the work of other team members.
• Use knowledge of tax credits and public housing management policy to facilitate potential resident interviews, income calculations, and to process lease applications.
• Ensure all government guidelines and compliance (Sec. 8, HUD and Tax Credit) requirements are met and appropriate records are maintained.
• Participate in tenant selection; conduct resident and prospective resident interviews, initiate background checks and application verifications.
• Prepare apartment leases and lease renewal documents, income certification and rent registration.
• Submit resident certifications and subsidy billing to contract administrators.
• Attend meetings involving properties and tenants within scope of work and based on impact to community.
• Proactively work to ensure budget and expense control. Perform within budget and purchasing guidelines.
• Maintain on-going communication with tenants including quarterly resident meetings.
• Develop maintenance work schedules.
• Conduct site inspections of grounds, common areas and apartments.
• Assist Resident Services with relocation of tenants during planned renovations.
• Perform move in/move out inspections.
• Investigate and resolve resident complaints.
• Maintain rent rolls; reconcile resident accounts and prepare vacancy reports.
• Coordinate timely apartment turnover procedures.
• Prepare daily bank deposit.
• Manage and coordinate preparation and delivery of all correspondence to residents (rent changes, terminations, etc.).
• Maintain positive relationships with residents.
• Ensure consistent application of property policies.
• Maintain inventory of all equipment and supplies and issue purchase orders.
• Maintain vendor files.
• Submit completed purchase orders and invoices for payment to Accounting.
• Maintain and update potential resident waiting lists.
• Prepare verification forms, Sec. 8 vouchers / voucher adjustments, and payment authorization forms.
• Prepare income certifications in accordance with IRS- Section 42.
• Maintain current knowledge of federal, state, and local housing authority regulations and requirements applicable to property management.
• Perform other duties as assigned.
  
  

Requirements

Required Knowledge, Skills, Abilities

• Excellent oral, written and interpersonal communication skills
• Proficient with Microsoft Office suite including Outlook, Word, Excel, etc.
• Proficient with property management software (we use Real Page, OneSite)
• Able to work on several projects simultaneously, maintaining timeliness and accuracy
• Able to work independently, anticipate problems, and implement effective solutions
• Able to perform basic math calculations and adhere to a budget
• Attention to detail
  
  

Preferred Education, Certifications/ Licenses, Related Experience

• High school diploma, GED or equivalent.
• At least two years’ experience managing an affordable housing property, preferably in Northern Virgina
• Relevant certifications for property management and affordable housing. Examples include the LIHTC, HCCP or SHCM Certification as well as CAM and/or Apartment Residential Manager (ARM) certifications.
• Bilingual, Spanish and English (Highly preferred)
  
  

Physical Job Requirements

• Able to remain in a stationary (standing and seated) position more than half the time
• May need to move about the office(s) less than half the time
• Able to operate a motor vehicle for occasional travel to company meetings or to oversee other property (approximately 20% local travel)
• May need to kneel, crawl, crouch down less than half the time
• Must be able to maneuver (lift, move, carry, slide, etc.) 15 – 40 pounds
• Able to operate equipment/machinery that requires the constant use of hands/fingers/wrists (ex.’s: typing, filing, etc.) more than half the time
• Able to spend more than half the time viewing computer monitors
  
  

Travel Requirements

• This position requires occasional local errands such as to the bank or to meet with a new vendor.
  
  

Wesley Housing offers a generous benefits package to full-time employees that includes a competitive salary, health insurance, disability insurance, paid time off, flexible work schedule, opportunities for training, and a retirement plan with a company match.