What are the responsibilities and job description for the Manager, Resident Services (Single Program) position at Wesley Woods Senior Living Inc?
Schedule: Mon-Fri, 8 am to 5 pm and on call every other weekend.
Position Summary
Under the general supervision of the Residential Administrator, the Manager of Resident Services will be responsible for the day-to-day operations and management of a single resident care program, according to the community and licensure requirements and regulations.
Key Responsibilities
Personal Care Program
- Responsible for 24 hours, 7 days a week coverage for the Personal Care Program. Responds to all emergencies within the program according WWSL standards and procedures.
- Perform all resident assessments prior to admissions and on an ongoing basis; supervise the day-to-day coordination of Resident Care.
- Conducts regular residents/family conferences, monitoring changes in status and Care Plan Adjustments. Lead Care Plan Team, preparing and monitoring the Care Plan Task List, and the General shift checklist, and weekly Medication Assistance Record, ensuring all appropriate documentation according to all requirements and regulations. Oversees Resident Files and all required files and required documentation.
- Manages personal care staff in accordance with WWSL Human Resources policies, providing leadership in recruiting, interviewing, hiring, orientation/training, verifying timekeeping and attendance, corrective action/disciplining and evaluating staff performance reviews in collaboration with the Residential Administrator and Human Resources.
- Care Manager for residents: contacting physicians, family members, and community agencies to obtain specific orders and information as may be necessary in coordinating residents care.
- Effectively promotes positive and cooperative teamwork with all facility staff, volunteers, residents, and family members, according to the organizational philosophy and values. Promote Personal Care Services wellness model, enabling residents to remain as independent as possible as long as possible.
Serve as a member of the facility Management team and attend all required educational, staff, Advisory Board and Sub-committee meetings as requested and assigned. Collaborate on plans for outreach services, recommending changes to policies, standards, and procedures as necessary.
Minimum Qualifications
- Bachelors Degree in a related field preferred, and three to five years of experience in managing a personal care home or assisted living community.
- LPN preferred/highly desired.
- Ability to maintain a high degree of confidentiality.
- Ability to manage problems with sensitivity to the situation.
- Must have excellent interpersonal and teamwork skills.
- Must comply with all regulations and requirements for licensure, and corporate guidelines.
- Prefer at least 2 years of experience supervising resident care staff.
- Ability to read, communicate and understand written and spoken English words and sentences.
- Ability to perform duties and responsibilities promptly and consistently with little direct supervision in planning and organizing of work.
- Must be flexible to work varied schedule and various jobs, based on needs.
- Must have basic P.C. skills or be willing to receive training.
- Ability to project enthusiasm and energy.
- Ability and willingness to drive van/car and assist residents in and out of vehicles. Must maintain driving record according to company expectations.
