What are the responsibilities and job description for the Telecom and Network Support Specialist position at WesleyLife?
It’s an amazing time to be part of our movement to defeat ageism and to enjoy a work environment where team members create thousands of moments of joy!
We are continuing to increase the capabilities of our team, and we are adding a new position within Information Solutions for an experienced Telecom and Network Support Specialist.
Our Telecom and Network Support Specialist will join us to ensure the continuity of our communication systems while driving the evolution of our telecommunications infrastructure. We are transitioning from our legacy systems to a more modern platform, enhancing user experience, and supporting network reliability. The person in this role will impact our goals and our mission through ensuring we have robust support and tools for our team, residents and clients.
In addition, the individual will work closely with our Network Engineer, assisting with network administration and firewall management. The ideal candidate is a proactive problem-solver with experience in telephony systems, an eagerness to learn modern telecom solutions, and foundational networking knowledge.
We will count on you to:
- Lead the execution of our telecommunications infrastructure transition and then develop processes in collaboration with the team to ensure ongoing support and maintenance of our systems.
- Collaborate with our Network Engineer to assist with network administration and firewall management.
- Identify and collaborate around ways to enhance resident, client and team member experiences as it relates to telecom and network support.
- Be a positive and pro-active problem solver. Be people-oriented while also able to advance the technical and operational work.
- Model positive team member behaviors, with a clear alignment to our mission and our health & well-being philosophies.
The ideal candidate will demonstrate:
- 4 years of experience supporting legacy telephony systems, preferably ShoreTel or similar PBX platforms.
- Familiarity with modern cloud-based telecom solutions (e.g., Zoom Phone, Microsoft Teams, RingCentral, etc.).
- Basic understanding of networking concepts (e.g., TCP/IP, VLANs, DNS, DHCP).
- Experience troubleshooting hardware and software issues in a professional environment.
- Strong communication skills and ability to train and support end-users.
- Ability to manage a varied workload and multiple priorities through effective use of time and solid project management skills.
The Total Rewards for this position include:
- Competitive compensation
- Health, Dental and Vision Insurance
- 401k plan with a 3% employer contribution
- Strong time off benefits.
- A variety of voluntary benefits
- Access to Educational Support and Tuition Reimbursement
- Free access to wellness centers at our corporate office and in our CHL's
- FANTASTIC atmosphere and ability to work with a great team!
Please note- this is not a remote position and will require the individual to join our team in Johnston, Iowa.
WesleyLife has been certified as one of Senior Care’s Best Places to Work!
WesleyLife is proud to be certified as one of Senior Care's Best Places to Work by WeCare Connect! We value teamwork, respect, and integrity, and we’re dedicated to creating an environment where every team member feels appreciated and supported.
Ready to Join Us? Qualified candidates will be contacted to move forward in the hiring process. Unfortunately, WesleyLife cannot sponsor applicants for work visas.
WesleyLife is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As part of our commitment to your well-being, you’ll need to complete a pre-hire health assessment and drug screen.
